Housing Concierge

Home Group; Sunderland; On-site; GBP 25,000; Full time

Job summary

A leading housing organization in Sunderland is looking for a Housing Concierge to support vulnerable customers and ensure their safety. The role includes various responsibilities such as conducting patrols and handling emergencies. With great benefits like health plans, training, and a supportive work environment, this role offers career growth opportunities for the right candidate.

Benefits

34 days leave including bank holidays

Paid time off for volunteering

Matching Pension contributions

Health cash plan for dental and optical

Supermarket discounts

Qualifications

• Experience in public service is a bonus.
• Comfortable stepping in before issues escalate.
• Ability to handle incidents sensitively.

Responsibilities

• Support our vulnerable customers and ensure safety.
• Conduct patrols and security checks.
• Handle incidents and emergencies effectively.

Skills

Strong communication skills

Calm under pressure

Ability to support vulnerable people

Sociable and observant

Team player

Job description

Job Description - Housing Concierge (251510)

Job Description

Description

Salary £24,638 per year and great benefits including Health Cash Plan

Permanent - Full Time (37.5 hpw) and part time roles (28.25 hpw) available

Sunderland

We can't sponsor you due to certificate limits. We review this regularly.

Home, a place where you belong

Join Home Group at Toward Road as our Housing Concierge and enjoy stability, great training and clear opportunities to develop your career.

You’ll play a vital part in supporting our vulnerable customers, some of whom have complex care needs, ensuring their safety and creating a welcoming community. So, if you’re someone who prefers staying awake while the rest of the world sleeps, this is the job for you.

What’s in it for you?

• 34 days leave, (including bank holidays and a “me day”)
• Paid time off for volunteering
• Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary)
• Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies
• Career path with development and an excellent training package
• Excellent benefits and rewards including supermarket discounts and travel expenses
• Colleagues really matter to us, that’s why we’re the 10th Best place in the UK for Wellbeing.

You bring

• Calm under pressure with strong communication skills
• Passionate about supporting vulnerable people (public service experience a bonus)
• Sociable, observant, and quick to spot changes in behaviour
• Confident stepping in before issues escalate, handling situations sensitively
• A team player who’s also comfortable working alone, backed by our out of hours team

Typical shift as a Housing Concierge

If you want a quiet and calm night security job, then this is not the job for you! There is so much more than monitoring CCTV or patrolling the premises.

First line of support when the wider team or networks aren’t available

Ensure building safety through patrols, fire door, locks and security checks

Think on your feet to handle incidents, from suspicious activity to emergencies

Pitch in with cleaning and tidying when needed

You’ll go home each day knowing that you have helped change our customers lives for the better, here, at one of the top ten Great Places to Work in the UK!

Job details

4 on / 4 off rolling rota, 20:45 to 08:00

Regular day time training and team meetings

Confident using technology for CCTV, records and customer support

You’ll need an Enhanced DBS check done and we pay for that

A vehicle insured for business use (mileage reimbursed!)

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work

Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at [e-mail]