Housing Concierge

AMBIENCE CARE LIMITED; Reading; On-site; GBP 60,000 - 80,000; Full time

Job summary

A supportive accommodation provider in Reading is seeking a Housing Concierge to ensure the safety and security of tenants at their location. The role involves on-site presence, emergency response, and supervision of the building. Ideal candidates will have experience working with vulnerable populations and the ability to make independent decisions. This position may involve overnight shifts and requires an Enhanced DBS check.

Qualifications

• Broad knowledge of issues affecting vulnerable people.
• Clear understanding of confidentiality and health and safety.
• Comfortable working alone without supervision.

Responsibilities

• Provide on-site presence and maintain safety.
• Act as first point of contact in emergencies.
• Monitor CCTV and conduct security patrols.

Skills

Knowledge of issues affecting vulnerable people

Decision-making ability

Ability to work alone

Job description

The Housing Concierge provides an on-site presence at supported accommodation owned or leased by Home Group. This may include waking cover overnight, weekends, or other hours as directed by the Senior Client Services Manager. The role is primarily lone-working, ensuring the safety and security of tenants and the building while supporting positive relationships with neighbours and the wider community.

Responsibilities

• Provide on-site presence, including overnight waking cover or unsocial hours as required, maintaining the safety and security of tenants and the building.
• Act as first point of contact for the "on-call" system and liaise with sleep-in staff in emergencies.
• Supervise entry and exit of the building and maintain full and accurate shift logs.
• Monitor CCTV, conduct security patrols, and carry out cleaning duties where necessary.
• Identify defects and support timely maintenance.
• Take immediate action in emergencies, contacting emergency services and relevant staff as required.
• Ensure compliance with Home Group's Health and Safety policies and risk management procedures.
• Engage professionally and respectfully with vulnerable residents, enforce tenancy conditions and house rules, and maintain positive neighbour relations.
• Work collaboratively with colleagues and managers and participate in ongoing learning and development.

Requirements

• Broad knowledge of issues affecting vulnerable people.
• Clear understanding of confidentiality, equal opportunities, and health and safety.
• Ability to take initiative and make appropriate decisions independently.
• Comfortable working alone without direct supervision.
• Relevant work experience evidence.
• Photo ID.
• Enhanced DBS (with Update Service).