Housing Case Officer (Financial Assistance)

North Devon District Council; Barnstaple; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local government authority in Barnstaple is seeking an individual to support the delivery and monitoring of deposit and rent payments aimed at preventing homelessness. Key duties include administering homelessness prevention cases and implementing important financial controls within the Housing Service. Candidates should be prepared to handle a variety of administrative tasks and liaise with clients experiencing housing issues.

Responsibilities

• Support the efficient delivery of deposit and rent payments to prevent homelessness.
• Implement financial controls for the Housing Service.
• Process homelessness prevention cases and complaints efficiently.

Job description

Responsibilities

• To support the efficient delivery, monitoring and recovery of deposit and rent in advance payments to prevent homelessness.
• To support the delivery of other types of homelessness prevention and recovery services for people who are at risk of/ homeless.
• To implement important financial controls for the Housing Service (particularly around the payment and recovery of deposits and rent in advance).
• Process homelessness prevention cases, applications and complaints efficiently and effectively for our customers.
• Signpost people with housing issues to appropriate agencies and expert advisors.
• Assist with more complex and contentious cases, being led by specialist officers.
• Access and update customer and back-office information systems.
• Deliver a broad range of administration functions, e.g. consultations, purchasing, data collection, note and Minute taking at internal and multi agency meetings.
• Produce accurate and timely performance management information.
• Receive and deal with FOI requests, reporting back with findings within the prescribed timescale.
• Web author/liaison point for service web pages and Open Data sets.
• Cover/support the work of other case officers, when they are absent or at times of high demand.