Housing Case Manager - Complex Property & Repairs

Multi Trades Recruitment; Ealing; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is seeking an experienced Case Management Officer to support a housing provider in managing complex property cases. You will oversee case management from inception to completion, ensuring compliance with legal standards and customer satisfaction. The ideal candidate has at least 2 years of experience in case management, strong knowledge of housing legislation, and excellent communication skills. This role offers 35 hours per week with a pay rate of £18.84 per hour.

Qualifications

• Minimum 2 years' experience in case management or project management work.

Responsibilities

• Manage complex property cases including legal disrepair and home improvement requests.
• Act as the customer's dedicated point of contact, resolving concerns.
• Coordinate stakeholders to ensure efficient and cost-effective repairs.

Skills

Strong knowledge of current housing legislation and case law

Excellent customer service and communication skills

Experience working within a responsive repairs environment

Ability to problem solve and understand complex customer needs

Strong organisation skills

Confident decision-maker

Ability to manage internal and external partner relationships effectively

Good IT skills, including Outlook, Word and Excel

Education

GCSE level (Maths & English A-C or equivalent)

CIH Membership or willingness to study towards

Job description

A recruitment agency is seeking an experienced Case Management Officer to support a housing provider in managing complex property cases. You will oversee case management from inception to completion, ensuring compliance with legal standards and customer satisfaction. The ideal candidate has at least 2 years of experience in case management, strong knowledge of housing legislation, and excellent communication skills. This role offers 35 hours per week with a pay rate of £18.84 per hour.