Housing Business Support Officer

Carrington West; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A housing management consultant in the UK is seeking a Housing Business Support Officer to provide essential administrative support to housing services. Responsibilities include responding to queries, assisting with housing-related processes, and maintaining records. The ideal candidate will have strong administrative skills, effective communication abilities, and a commitment to social housing values. This role is office-based and may involve community engagement.

Qualifications

• Experience in a housing, customer service, or local government environment preferred.
• Willingness to develop knowledge of housing policies.
• Ability to manage confidential information complying with data protection.

Responsibilities

• Provide responsive front-line service to residents.
• Assist with housing processes like Right to Buy applications.
• Maintain accurate records in housing IT platforms.

Skills

Strong administrative experience

Excellent communication skills

Good IT skills

Attention to detail

Proactive approach

Tools

Microsoft Word

Excel

Outlook

PowerPoint

Database systems

Job description

Overview

We're recruiting a highly organised and customer-focused Housing Business Support Officer to join a busy Housing Management and Refugee Services team. This is an exciting opportunity to play a key part in supporting the delivery of front-line housing services and ensuring residents receive an excellent, responsive experience.

This role is ideal for someone with strong administrative skills and a genuine interest in social housing, customer service, and community support.

The Role

• Provide a responsive front-line service to residents and customers by telephone, email, and in-person, ensuring queries are handled quickly and professionally.
• Support residents to self-serve where possible, identifying opportunities to streamline customer journeys.
• Assist with the administration of a wide range of housing processes, including:
  • Right to Buy applications
  • Rent account set-up and maintenance
  • Temporary accommodation and housing waiting list records
  • Refugee grants and related project work
  • Asset and property data updates (e.g. Decent Homes records)
• Maintain accurate records and databases, ensuring information is stored correctly in systems such as NEC, Business World, or other housing IT platforms.
• Monitor and respond to generic team mailboxes, ensuring queries are directed appropriately and within agreed timescales.
• Support the organisation of meetings and resident events, including preparing papers and taking minutes when required.
• Provide administrative and project support to a range of housing teams including Housing Officers, Housing Managers and the Refugee Services Team.
• Contribute to housing-related projects, data gathering, and reporting to support service improvement.

Key Requirements

• Strong administrative experience, ideally within a housing, customer service, or local government environment.
• Excellent communication skills, both written and verbal, with the ability to communicate effectively with residents and colleagues.
• Good IT skills including Microsoft Word, Excel, Outlook, PowerPoint, and database systems.
• High attention to detail and strong organisational skills, able to prioritise tasks effectively in a fast-paced environment.
• Basic understanding of housing policies and procedures or a willingness to develop this knowledge.
• Experience in managing confidential information in line with data protection requirements.
• A positive, proactive approach with a commitment to providing outstanding service to residents.
• Strong alignment with the values and aims of social housing and community support.

What You Need to Do Now

If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today.

If you do not hear from us within 48 hours of applying, your application has been unsuccessful.

Footnote

If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.

Even if you\'re currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market.

For more information, call Zubair at Carrington West on 02393 876065.

By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.