Housing Billing & Accounts Officer — Debt & Payments (Hybrid)

Nations Recruitment; Sutton; On-site; GBP 34,000; Full time

Job summary

A prominent recruitment agency is seeking an Admin & Clerical professional to join their Home Ownership Team in Sutton. This role involves managing service charge accounts and ensuring excellent customer service. Candidates should have strong communication skills, GCSE Maths and English, and be comfortable with IT systems. The position offers a salary of £17.39 per hour, with the expectation of working 36 hours per week. This is a crucial position aimed at supporting the delivery of secure homes and communities.

Responsibilities

• Manage service charge and major work accounts effectively.
• Provide information on payment options.
• Identify and process refunds for accounts in credit.
• Encourage payment by direct debit and monitor payments.
• Respond to customer inquiries and complaints.
• Ensure accurate and timely charging of services to leaseholders.

Skills

Customer Focused experience

Excellent written and verbal communication skills

Ability to work under pressure

Good standard of numeracy

IT skills including Microsoft Word, Excel, and Outlook

Education

GCSE Maths and English at Grade C and above or equivalent

Job description

A prominent recruitment agency is seeking an Admin & Clerical professional to join their Home Ownership Team in Sutton. This role involves managing service charge accounts and ensuring excellent customer service. Candidates should have strong communication skills, GCSE Maths and English, and be comfortable with IT systems. The position offers a salary of £17.39 per hour, with the expectation of working 36 hours per week. This is a crucial position aimed at supporting the delivery of secure homes and communities.