Housing Benefit Project Lead

Hamilton Woods; Tyseley; Hybrid; GBP 50,000; Full time

Job summary

A leading housing organization is seeking a Housing Benefit Project Lead to maximize rental income by ensuring tenants receive full Housing Benefit entitlement. This fixed-term role involves leading projects, resolving payment issues, and maintaining relationships with local authorities. The ideal candidate has experience in Specialised Supported Housing and strong analytical skills. This position is primarily remote with one day per week in the office.

Qualifications

• Proven experience within Specialised Supported Housing or a similar environment.
• Strong understanding of Housing Benefit regulations and enhanced eligibility criteria.
• Track record of resolving complex HB cases and increasing rental income.

Responsibilities

• Lead a targeted project to identify and resolve part‑payment tenant accounts.
• Investigate and challenge Housing Benefit shortfalls, suspensions, and appeals.
• Liaise with local authorities and care providers to ensure accurate rent information.

Skills

Analytical skills

Communication skills

Negotiation skills

Job description

Housing Benefit Project Lead

Fixed Term Contract, 3–6 months+

£50,000

Work from home – one day in the office per week in Birmingham

Hamilton Woods Associates are currently recruiting a Housing Benefit Project Lead to play a critical role in maximising the organisation's rental income by ensuring that all eligible tenants are in receipt of full Housing Benefit entitlement.

Duties and Responsibilities

• Lead a targeted project to identify and resolve part‑payment tenant accounts.
• Investigate and challenge Housing Benefit shortfalls, suspensions, and appeals.
• Liaise with local authorities, care providers, and internal teams to ensure accurate rent and eligibility information.
• Oversee and support a Rental Income Officer, ensuring effective workload management.
• Work collaboratively with Finance and Housing teams to ensure rent account accuracy.
• Maintain relationships with external partners and provide regular progress updates.
• Produce weekly reports highlighting income recovered, outstanding cases, and next steps.
• Track performance against targets and recommend process improvements where needed.

Essential Requirements

• Proven experience within Specialised Supported Housing or a similar environment.
• Strong understanding of Housing Benefit regulations and enhanced eligibility criteria.
• Track record of resolving complex HB cases and increasing rental income.
• Excellent analytical, communication, and negotiation skills.
• Confident producing data‑driven reports and presenting to senior stakeholders.

To be considered for this exciting role, please contact Lucie Houston – Managing Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number.

Due to the exceptionally high level of applications, if you have not heard back from HWA within 7–10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful.