Housing Assistant (Temp: West London)

Pertemps; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading staffing agency is seeking a Housing Assistant in West London to support tenancy and estate management services. This role involves assisting Housing Officers and handling administrative tasks while ensuring compliance with tenancy conditions and enhancing resident satisfaction. Candidates should demonstrate strong customer service skills and attention to detail. This position requires working on site 5 days a week for £19.80 per hour.

Responsibilities

• Provide high-quality support to Housing Officers and Managers.
• Assist with estate inspections and tenancy verification checks.
• Handle general admin duties, including letter writing and filing.
• Support Tenant & Resident Associations with administration tasks.
• Maintain accurate records and appointment scheduling.
• Attend home visits and resident meetings as required.
• Provide advice on tenancy changes and ensure paperwork is complete.
• Assist with the voids and lettings process, liaising with Property Services.
• Prepare sign-up documentation and manage sign-up packs.
• Support performance reporting and service improvement tasks.
• Deliver a professional front-of-house service with issue resolution.
• Maintain compliance with council policies and service guidelines.
• Provide flexible cover across office opening hours.

Skills

Customer service

Administrative support

Attention to detail

Communication

Tools

Council housing management systems

Job description

Role

Pertemps Network Group are seeking a Housing Assistant in West London to support the delivery of an effective tenancy and estate management service, ensuring compliance with tenancy conditions, improving estate standards, enhancing resident satisfaction, and contributing to a safe, well‑managed living environment.

Office: 5 days on site

Pay: £19.80 per hour

Responsibilities

• Provide high‑quality support to Housing Officers and Managers across all tenancy and estate management functions.
• Assist with estate inspections, follow‑up actions, fire risk assessment recommendations, tenancy verification checks and low‑level ASB tasks.
• Handle general admin duties including letter writing, filing, research tasks and managing estate‑related documentation.
• Support Tenant & Resident Associations with day‑to‑day administration and community engagement tasks.
• Maintain accurate records, using both manual and computerised systems, including appointment scheduling and case monitoring.
• Attend home visits, resident meetings, estate walkabouts and events when required (including occasional evenings/weekends).
• Provide advice on tenancy changes (succession, assignment, joint/sole tenancy), ensuring all paperwork is completed correctly for officer review.
• Assist with the voids and lettings process, liaising with Property Services, monitoring works, arranging viewings and supporting new tenant sign‑ups.
• Prepare sign‑up documentation and ensure sign‑up packs are complete and ready in advance.
• Use council housing management systems effectively, ensuring all information is entered accurately and promptly.
• Support performance reporting and service improvement tasks, including invoice processing during staff absence.
• Deliver a professional front‑of‑house service, handling a wide range of enquiries and resolving issues at first point of contact.
• Maintain high standards of conduct and ensure compliance with all council policies, procedures and service guidelines.
• Provide flexible cover across office opening hours, including working variable shifts as required.

This position requires professionalism, integrity, and a commitment to delivering exceptional customer service while supporting residents to engage meaningfully in the management of their homes.

Don’t miss out on this fantastic opportunity to join our team as a Housing Assistant. Click 'Apply' now!