Housing Assistant

We Manage Jobs(WMJobs); Pershore; On-site; GBP 26,000 - 32,000; Full time

Job summary

A local government agency in England is seeking a Housing Assistant to support the Strategic Housing Team. This permanent role requires strong customer service skills and familiarity with Microsoft Office. Responsibilities include managing inquiries, maintaining systems, and providing public advice. The position offers excellent benefits including a generous pension scheme, training opportunities, and discounted gym memberships. A full driving license and the ability to work independently are essential.

Benefits

Agile Working

Excellent pension scheme

Generous annual leave

Onsite nursery

Discounted Gym and swim membership

Health and Wellbeing support

Cycle to Work scheme

Qualifications

• Strong focus on customer service with ability to adapt behavior.
• Experience in administrative duties related to Housing Services.
• Full driving licence and access to a car required.

Responsibilities

• Manage customer inquiries and liaise with external agencies.
• Maintain the computerised systems used by the Housing Service.
• Attend Council meetings and monitor service delivery.

Skills

Customer focus

Communication adaptability

Microsoft Office proficiency

Education

GCSE in Maths and English at Grade C or above

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft Teams

Microsoft Sharepoint

Job description

Housing Assistant

Permanent, 37 hours per week

£26,824 - £31,022 per annum (depending on skills and experience)

This is an exciting opportunity to join the Shared Housing Service working for both Wychavon and Malvern Hills District Council/s as a Housing Assistant, supporting the Strategic Housing Team. This role is a permanent role, 37 hours working from Monday through to Friday.

The successful candidate will need to be able to work independently in a fast‑paced environment dealing with customer enquiries and liaising with external agencies.

The ability to use all Microsoft packages would be advantageous.

About you

• Hold a GCSE in Maths and English at Grade C or above (or equivalent qualification)
• Have a strong customer focus and be able to adapt their behaviour to communicate with the customer in a way that suits the customer’s needs
• Be able to use Microsoft programmes, such as Outlook, Word, Excel, Teams, Sharepoint
• Assist either Housing Options, Private Sector Housing or the Strategic Housing Teams to undertake administrative duties
• Maintain the computerised systems used by the Housing Service
• Actively promote services available to the public/stakeholders and keep information up to date
• Provide advice to members of the public in respect of all aspects of Housing. This could be via telephone, email, web forms, in person or home visits.
• Support the Principal Housing Officers to effectively monitor service delivery and report performance on a quarterly basis.
• Submit government returns for various aspects of the Housing Service on the Governments central portal – DELTA.
• Assist in the preparation of reports.
• Attend Council meetings and meetings with statutory/voluntary agencies as required.
• Raise purchase orders when services are purchased, raise invoices when the Local Authority is charging for services, and processing invoices for payment.
• Raise sundry debtor accounts and monitor payments, to ensure effective use of Council funds.
• Have the ability to undertake site and home inspections. Full driving licence and access to a car is required.

What we can offer

• Agile Working
• Excellent pension scheme with employer contributions
• Generous annual leave entitlement with options to purchase additional annual leave
• Committed training programme and development opportunities
• Onsite nursery with 20% staff discount
• Discounted Gym and swim membership
• Health and Wellbeing support and a Free Employee Assistance scheme including access to counselling services
• Cycle to Work scheme
• Employee Discounts with a range of companies including EE and the Kaarp discount scheme.

To discuss the post or for further information, please contact Rachael Tooth, Principal Housing Officer on 07773 642 862 or email [e-mail].

Please note: Wychavon District Council does not currently offer sponsorship for candidates without the Right to Work in the UK.

Closing date: Sunday 25 January 2026

Interview date: Thursday 5 February 2026

Please note if we experience a high intake of applications, we may close the role and interview for the position sooner than advertised.

Attached documents

• Employee Benefits
• We are Wychavon Council Plan
• Job Description