Housing and Wellbeing Coordinator (Mat Cover)

Places for People; Hull and East Yorkshire; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading social enterprise is seeking a dedicated professional to engage with residents in Hull and East Yorkshire, promoting independent living and ensuring a supportive environment. Key responsibilities include advising on service charges, managing anti-social behaviours, and facilitating financial support. The ideal candidate will have strong communication skills and experience in dealing with challenging situations. A driving license is essential for this role. Competitive salary and excellent benefits are offered.

Benefits

Competitive salary with yearly review

Pension with matched contributions up to 7%

35 days annual leave

Cashback plan for healthcare costs

Bonus scheme of 2%

Training and development

Discounts and offers from shops

Qualifications

• Possess good computer skills with knowledge of Microsoft Office applications.
• Effective communication skills required.
• Ability to build relationships with customers and colleagues.

Responsibilities

• Engage with residents to promote safe and secure independent living.
• Provide advice on rent and service charges.
• Assist with benefits claims and support customers with financial needs.

Skills

Good computer skills

Effective communication

Team player

Awareness of health and safety

Experience managing anti-social behaviour

Job description

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply – you could be just who we’re looking for! Experience and track record are important, but we’re more interested in hiring someone that embodies our People Promises: doing the right thing, being enthusiastic and motivated to grow, believing in community spirit, being respectful, and enjoying their work. As the UK’s leading social enterprise, we do not discriminate based on any protected attribute and are dedicated to creating inclusive and thriving communities for both our customers and employees.

More About Your Role

You will take an active role to engage with residents to promote safe and secure independent living, ensuring an engaging vibrant environment to reduce isolation. You will provide advice on rent and service charges, assist with benefits claims, and support customers with their financial needs. You will work with the internal Places for People income recovery team to reduce rent arrears.

Travel within the Hull area is required as this role will be covering three schemes.

This post is subject to a satisfactory enhanced disclosure from the Disclosure and Barring Service.

More About You

You will possess good computer skills with knowledge of all Microsoft Office applications, including Word, Excel and PowerPoint.

Effective communication skills both written and verbal, with the ability to build great relationships with customers and colleagues, are required. You should have good 'team player' attributes, but also be able to work effectively using your own initiative; lone working may be required. You will also have an awareness of health and safety.

The ideal applicant will have experience of managing anti‑social behaviour and challenging situations.

A driving licence and own car for business use is essential for this role.

Commitment to Trauma‑Informed Practice

At Places for People, we are committed to creating safe and supportive environments for individuals who have experienced trauma. We recognise the signs and symptoms of trauma, practice empathy and respect, and use trauma‑informed language. We offer individuals choice and autonomy, and work collaboratively to empower them to re‑establish control of their lives.

Benefits

• Competitive salary, with a salary review yearly
• Pension with matched contributions up to 7%
• Excellent holiday package – 35 days annual leave with the option to buy or sell leave
• Cashback plan for healthcare costs – up to £500 saving per year
• A bonus scheme for all colleagues at 2%
• Training and development
• Extra perks including huge discounts and offers from shops, cinemas and much more

What’s next?

If you meet the criteria and are ready to make the next step in your career, apply following our simple 5‑minute application process. Upload a CV and a supporting statement that demonstrates how you meet the requirements of the role. If you have any questions, please email the recruitment team.

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided you meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application.

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We’re happy to work with you to ensure you have the opportunity to perform at your best.

Safeguarding

At Places for People, safeguarding is everyone’s responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, and all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre‑employment checks, including Disclosure and Barring Service checks where applicable, to promote a safe and secure working environment.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.

Armed Forces

Places for People guarantees an interview for any candidate who is serving or has formerly served in the Armed Forces, including reservists, veterans, cadet instructors, and military spouses/partners, who meets the essential criteria for the vacancy.

Disability Confident

Places for People is a Level 2 Disability Confident Employer. Disabled applicants who meet the essential criteria for a vacancy will be guaranteed an interview. The Equality Act 2010 (and the Disability Discrimination Act 1995 for NI) defines a disabled person as someone who has a physical or mental impairment that has a substantial and long‑term negative effect on their ability to perform daily activities.

Neurodivergent

Neurodiverse individuals have highly valuable skills, and we recognise that a traditional interview process sometimes works against them and doesn’t allow them to self‑advocate. Neurodiverse applicants who meet the criteria for a vacancy will be guaranteed an interview.

Legal Notice

Places for People is an Equal Opportunities Employer. We do not discriminate on the basis of protected characteristics conferred by law.