Housing and Support Coordinator

YMCA St Paul’s Group; London; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Free gym access

Discounts from retailers

Well-being and counselling services

Range of outer London work locations

Career development programmes

Family-friendly policies

Job summary

YMCA St Paul’s Group in London is seeking a Housing and Support supervisor to lead a site-based team delivering high-quality housing and support services to residents. You will work with the Housing and Support Manager and the Progression Team Manager to create progression opportunities, manage high-risk cases, and collaborate across departments to enhance the resident experience.

The role also involves safeguarding responsibilities, ensuring tenancy compliance, and maximising occupancy and

Qualifications

• Experience in housing and support services.
• Ability to manage risk and complex cases.
• Knowledge of tenancy/licence conditions and safeguarding principles.

Responsibilities

• Oversee Housing and Support team members at the site.
• Collaborate with the Housing and Support Manager and Progression Team Manager.
• Manage a small caseload of residents with high-level risks or needs.
• Work with other departments to improve resident experience.
• Assist in maximizing rent and service charge income to support services.
• Uphold safeguarding responsibilities for residents.
• Maximize housing occupancy by managing referrals and inductions.
• Ensure compliance with tenancy conditions and address anti-social behaviour per YMCA policies.

Skills

Supervisory

Leadership

Safeguarding

Collaboration

Compliance

Education

Relevant housing/social care qualification

Job description

The following content displays a map of the jobs location - St Margarets House

YMCA St Paul's Group (SPG) is a charity and registered housing provider whose mission is to be an inclusive Christian Association transforming communities so that all young people can belong, contribute and thrive . As a member of the wider YMCA Federation, our vision is of places where young people thrive and communities flourish.

As one of the largest YMCAs in Europe and one of the largest providers of supported housing in London, we provide supported housing services, health and wellbeing services, education and training services through its health and wellbeing centres, children, youth and family programmes, including nurseries, after school clubs and soft play centres .

Being part of YMCA St Paul's Group means not only working for a great London based charity that has supported young people and communities for over 150 years but also being part of a national association and global movement .

We are one of the UK's Top 100 Best Workplaces 2026 and have also been recognised as one of the UK's Top 100 Best Workplaces for Development 2026.

About the role:

As a key member of the Housing and Support team at YMCA St Paul's Group, your role will be integral in providing exceptional housing and support services to our residents . This role involves a variety of responsibilities, ensuring both a dynamic work environment and a significant impact on our community:

• Supervisory Role: You will oversee Housing and Support team members at your site, ensuring high standards of service and support .
• Collaborative Leadership: With the Housing and Support Manager, you'll foster a whole-team approach to delivering Progression opportunities, working closely with the Progression Team Manager.
• Managing High-Risk Cases: You will handle a small caseload of residents with high-level risks or needs, ensuring they receive the appropriate support and care.
• Cross-Departmental Collaboration: Collaborate with various departments to enhance resident experience.
• Revenue and Service Charge Maximisation: Assist the Housing and Support Manager in maximising rent and service charge income to maintain the financial stability of services .
• Safeguarding Responsibilities: You will be responsible for safeguarding residents at your service, ensuring their safety and wellbeing.
• Maximising Housing Occupancy: Maximise occupancy by managing referrals, inducting new residents, and liaising with partner agencies.
• Compliance and Behaviour Management: Ensure adherence to Tenancy and Licence conditions, decisively addressing anti-social behaviour and following YMCA policies and procedures.

Joining our team means being part of a dedicated and skilled group where your expertise will make a real difference in the lives of our residents . Your varied responsibilities will keep you engaged, and your commitment to excellence will be rewarding and fulfilling .

What we offer:

At YMCA St Paul's Group, we prioritise improving diversity and inclusion in the workplace and our services. We value your authenticity and unique voice and encourage you to share your opinions.You will have the opportunity to be a catalyst for change by actively participating in our Employee Resource Groups.

You can learn, grow, and reach your full potential as a team member. We are committed to your development and will support your personal growth journey.Our comprehensive learning and development programme includes training, qualifications, and on-the-job experience, ensuring that you have the skills necessary for your role while offering continuous development and advancement opportunities.

In addition, you will have access to a range of benefits which will support you in mind, body, and spirit, which include:

• Free gym access across our sites.
• Discounts from major retailers and supermarkets.
• Free access to well-being and counselling services.
• The ability to work from a range of outer London work locations.
• Career development programmes to help you thrive.
• Family-friendly policies to help you balance work-life, including enhanced maternity pay.
• Life Assurance (permanent contracts only).

We are unable to provide visa sponsorship and can only accept applications from individuals who already have the right to work in the UK.

As this role involves working with vulnerable members of society including regulated activity, a Basic, Standard or Enhanced Criminal Disclosure will be required following a conditional offer. We are making people aware of this because with Enhanced disclosures, spent convictions may appear. However, if you were appointed, we will consider all circumstances before making a final decision.

Previous applications: If you have applied for a similar role within the last six months and were unsuccessful, we encourage you to consider whether your experience has developed further before reapplying.

Accessibility & adjustments: We are committed to making reasonable adjustments throughout the recruitment process. Please let us know in advance if you require any support to participate fully.

At YMCA St Paul's Group, we actively promote equality of opportunity and are committed to creating an inclusive environment where everyone is treated with dignity and respect. We welcome applications from all backgrounds, communities, and industries, and value the diverse skills, experiences, and perspectives that make our workforce stronger.

The successful candidate will be expected to uphold and work in accordance with the Christian ethos and values of the YMCA.