Housing and Support Assistant

YMCA St Paul's Group; Harrow; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Free gym access

Retail discounts

Well‑being and counselling services

Outer London work locations

Career development programmes

Family-friendly policies

Life Assurance

Job summary

YMCA St Paul’s Group is seeking a proactive Housing and Support Advisor to be the frontline contact for residents and visitors. You will provide information, holistic advice, and a high-quality customer service experience across a busy reception and wellbeing environment.

The role involves reception duties, basic safety duties, and engaging with residents and their support networks to maintain a welcoming, safe building and positive community atmosphere.

Qualifications

• Experience in customer service preferred.
• Strong communication skills and a friendly demeanor.
• Ability to handle a variety of inquiries with empathy.

Responsibilities

• Deliver outstanding customer service to residents and visitors.
• Manage reception duties, mail, repairs coordination, and payments.
• Act as first aider and fire marshal, supporting safety in the building.
• Welcome new residents and engage with the health and wellbeing community.

Skills

Customer service

Communication

Problem solving

Teamwork

Job description

About YMCA St Paul’s Group

YMCA St Paul's Group is a charity that aims to support and empower young people and communities throughout London by providing life-changing youth work, essential community services, inclusive health and wellbeing centres, and supported accommodation for those who are at risk of homelessness. The organisation aims to create thriving places for young people and flourishing communities. With a commitment to long‑term transformation in mind, body, and spirit, YMCA St Paul's Group has served the community for over 150 years.

About YMCA St Paul’s Group

YMCA St Paul's Group is a charity that aims to support and empower young people and communities throughout London by providing life‑changing youth work, essential community services, inclusive health and wellbeing centres, and supported accommodation for those who are at risk of homelessness. The organisation aims to create thriving places for young people and flourishing communities. With a commitment to long‑term transformation in mind, body, and spirit, YMCA St Paul's Group has served the community for over 150 years.

About The Role

You will assist the Housing and Support team in delivering high‑quality housing and support to our residents. In this role, you'll frequently serve as the first point of contact for our residents and visitors, addressing a wide range of inquiries and providing comprehensive information and holistic advice. You will deliver a consistent, top‑tier customer service experience for everyone you engage with, especially our residents and their support network. Your role will be wonderfully divers with varied responsibilities such as; reception duties, first aid, fire marshal, health and safety, as well as being the face of YMCA St Paul’s Group to welcome new residents and Health & Wellbeing members.

Responsibilities

• Deliver Outstanding Customer Service: You will be at the forefront of providing a consistently high‑quality customer service experience. Your interactions will leave a lasting impression on everyone you encounter, especially our residents and their support network.
• Versatility at its Best: This role is anything but monotonous. In addition to typical reception duties such as managing telephone services, handling mail, overseeing repairs, and processing payments, you'll also play a vital role in maintaining the safety of our building.
• Safety and Security: You'll be designated as the first aider and fire marshal, entrusted with ensuring the safety and well‑being of our residents during emergencies. Regular patrols, including Wellbeing and Facilities checks, will be part of your shift, contributing to our community's safety and comfort.
• Welcoming and Listening: This role will often be the first point of contact; you may receive new residents, address complaints, handle reports of anti-social behaviour, or lend a compassionate ear to residents and the public. Your ability to identify and report concerns or issues as appropriate will be invaluable.

Joining our team means becoming part of a friendly and supportive group of experienced housing advisors. Where your expertise and passion will shine as you play a vital role in making a difference in the lives of our residents and visitors. Your multifaceted responsibilities will keep you engaged, and your dedication to delivering high‑quality service will be a source of pride and accomplishment.

What We Offer

At YMCA St. Paul's Group, we prioritise improving diversity and inclusion in the workplace and the services we provide. We value your authenticity and unique voice and encourage you to share your opinions. You will have the opportunity to be a catalyst for change by actively participating in our Employee Resource Groups.

As a team member, you can learn, grow, and reach your full potential. We are committed to your development and will support your personal growth journey. Our comprehensive learning and development program includes training, qualifications, and on‑the‑job experience, ensuring that you have the skills necessary for your role while offering continuous development and advancement opportunities.

Benefits

In addition, you will have access to a range of benefits which will support you in mind, body, and spirit, which include:

• Free gym access across our sites.
• Discounts from major retailers and supermarkets.
• Free access to well‑being and counselling services.
• The ability to work from a range of outer London work locations.
• Career development programmes to help you thrive.
• Family‑friendly policies to help you balance work‑life, including enhanced maternity pay.
• Life Assurance.

For a complete list of our staff benefits, please click here.