Housing Allocations Officer

Charnwood Borough Council; Loughborough; On-site; GBP 21,000 - 29,000; Part time

Benefits offered by this job

Agile working for many roles

Generous annual leave

Free parking

Local Government Pension Scheme

Job summary

Charnwood Borough Council in Leicestershire is seeking a part-time Housing Allocations Officer to help people access suitable accommodation. You will assess housing applications, allocate homes, and manage lettings while supporting customers, including vulnerable households with complex housing needs.

This role offers agile working options, generous annual leave, and opportunities for professional development within the council. No agencies, apply through the council's recruitment portal.

Qualifications

• Experience delivering housing allocations, property lettings or related services.
• Proven ability to manage your own caseload.
• Excellent communication and customer service skills.

Responsibilities

• Assess housing applications and allocate homes.
• Manage lettings and advise customers, including vulnerable households with complex housing needs.
• Provide support to customers and ensure smooth process flows.

Skills

Customer service

Team player

Decision making

Communication

Job description

Charnwood Borough Councilin Leicestershireissearchingfor the latest member of #TeamCBC!

We are looking fora passionate individual who is customer focused, a team player and wants help improve our local communities in Charnwood.

The Council is recruiting for a part time Housing Allocations Officer

Interviews will be held week commencing 28th September 2026, with an anticipated start date of January 2027.

The Role

The role involves playing a key role in helping people access suitable accommodation. You will assess housing applications, allocate homes, manage lettings, and provide advice and support to customers, including vulnerable households with complex housing needs.

The Person

This is a varied and rewarding role requiring excellent communication, decision-making and customer service skills, with the opportunity to make a real difference to residents across the borough. You should have experience of delivering housing allocations, property lettings or related services and a proven ability to manage your own caseload.

The benefits of working with us:

• Agile working for many roles

• Generous annual leave of between 35.5 and 40.5 days of leave (depending on length of service), inclusive of bank holidays

• Most services are closed over Christmas

• Opportunities for professional development linked to many roles

• Access to the Local Government Pension Scheme

• Free parking

We areaDisability ConfidentEmployerand proud signatories of the Armed Forces Covenant's Employer Recognition Gold Award.

We prioritise the well-beingand engagement ofour employees throughinternal groups such as theStaffForum, Health and Wellbeing Group and Equality Working Group.

About the Council

Charnwood is one of the largest shire district councils in the country based on population, serving around 183,000 people.

We offer a range of services, with everything from refuse and recycling collections to the operation of a theatre and historic markets.

Our services are built on our values: Pride in Charnwood; Customer Focused and Working Together

About Charnwood

We are proud of our borough, and it is a great place to live, work visit and invest in. Charnwood boasts breath-taking landscapes which are great to explore.

At the heart of Charnwood is Loughborough, home to a world class university, historic markets, and the only major bell foundry in the UK. It is a diverse community thanks to its student population and cultures from around the world.

No Agencies please.