Housing Aids & Adaptations Coordinator

Castlefield Recruitment.; Hertford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading social housing provider based in Hemel Hempstead is seeking an Aids & Adaptations Administrator. The role involves investigating service requests and complaints, monitoring admin tasks, and collaborating with management for cohesive service delivery. The ideal candidate will have experience in handling customer complaints, strong communication skills, and familiarity with social housing or adaptations. This position is crucial in supporting the organization's objectives in service quality and client satisfaction.

Qualifications

• Experience of dealing with customer complaints and drafting written correspondence.
• Beneficial experience in social housing, repairs, or aids & adaptations.

Responsibilities

• Investigate and respond to service requests and complaints.
• Monitor the adaptations mailbox and perform admin duties.
• Collaborate with services and management to achieve organisational goals.

Skills

Customer complaint management

Written communication

Verbal communication

Job description

A leading social housing provider based in Hemel Hempstead is seeking an Aids & Adaptations Administrator. The role involves investigating service requests and complaints, monitoring admin tasks, and collaborating with management for cohesive service delivery. The ideal candidate will have experience in handling customer complaints, strong communication skills, and familiarity with social housing or adaptations. This position is crucial in supporting the organization's objectives in service quality and client satisfaction.