Housing Adviser

Borough of Lambeth; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A local council in London is seeking a Housing Adviser to prevent and relieve homelessness. Ideal candidates will conduct in-depth interviews, provide housing options, and issue decisions in line with housing legislation. The role involves managing challenging cases while providing quality advice and support to diverse clients. The council offers benefits including generous leave, pension scheme, and hybrid working opportunities.

Benefits

Generous annual leave starting at 27 days

Membership in the Local Government Pension Scheme

Employee Assistance Programme

Learning and Development opportunities

Cycle to Work Scheme

Qualifications

• Familiarity with housing advice and homelessness legislation.
• Understanding of housing issues faced by applicants and tenants.
• Experience in delivering advice to the public and managing complaints.
• Skills in negotiation and mediation.

Responsibilities

• Conduct in-depth interviews with customers facing homelessness.
• Advise on available housing options.
• Complete Personal Housing Plans.
• Investigate complex housing situations and issue decisions.

Skills

Awareness of housing legislation

Knowledge of housing and support needs

Experience in providing quality advice

Negotiation and mediation techniques

Job description

Description

Housing Adviser

SO2: Starting salary 42912 per annum incl LW

X2 Permanent and x2 one-year fixed term contract or secondment opportunity

Hybrid working

About Us:

It is an exciting time to join Lambeth Council we have bold ambitions for the future of Lambeths communities and residents through our Lambeth 2030 Plan Our Future Our Lambeth. To deliver on these ambitions we have embarked our transformational One Lambeth Programme ensuring we are connected by purpose in everything we do to deliver excellence. We are proud to have recently developed a refreshed set of One Lambeth Values and Behaviours that were develop for staff by staff; Equity Ambition Kindness and Accountability. For more information please have a look at our dedicated One Lambeth Values and Behaviours page.

About the Borough:

Located in the heart of South London Lambeth Borough is a vibrant community of over 317600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North we are proud to be the 9th largest borough in London. Our diversity is our strength with more than 130 languages spoken making Lambeth the home of the Windrush generation Londons largest LGBTQ community and a thriving Portuguese-speaking community.

With exceptional schools lush green spaces including Brockwell Park cultural gems like the Black Cultural Archives and world-renowned institutions such as St Thomass Hospital Lambeth offers an enriching and dynamic environment.

About the Team:

The Homelessness Prevention Service is the Councils frontline response to alleviating homelessness in the borough. This is an exciting opportunity for a suitably motivated and skilled individual to join the team working to reform the response to homelessness.

The team manages a varied case load in a busy and often challenging environment and prevent or relieve homelessness through the provision of advice advocacy negotiation and mediation. Our proactive housing options approach prevents homelessness by finding real solutions for people in housing difficulties.

About the Role:

The Housing Advisor post forms part of the Councils approach to reducing homelessness in the borough. Your role will be to prevent and relieve homelessness in accordance with the provisions of the Homelessness Reduction Act associated Code of Guidance case law and best practice.

You will be responsible for carrying out in depth interviews with households approaching the Council because they are threatened with homelessness. You will advise customers of the housing options available to them and complete Personal Housing Plans. You will also investigate complex housing situations and issue decisions in accordance with the Housing Act 1996 as amended by the Homelessness Reduction Act 2017.

We welcome applications from recent graduates and those that have transferable skills and the ability to develop any gaps in knowledge. On the job training will be provided to all successful applicants.

Requirements

To be considered for interview your CV and supporting statement will clearly evidence :

• Awareness of legislation relating to housing advice homelessness housing management and the allocation of housing with a good practical understanding of the range of housing problems people may experience.
• Broad knowledge and understanding of the housing and support needs of homeless and housing applicants and tenants.
• Experience of providing quality advice and information to members of the public and of handling complaints and enquiries.
• Excellent knowledge of negotiation and mediation techniques and their practical application.

For detailed qualifications and requirements please review the job description and person specification in hyperlink below :

Job Description and Person Specification

Contact Information:

For an informal discussion about the role please contact Samuel Olara at

How to Apply:

If youre interested in this opportunity click on the apply button and complete an online your supporting statement please clearly demonstrate how you meet the shortlist criteria marked with an A at shortlist stage.

We operate an anonymised application process so be sure to remove personal details when uploading your CV or personal statement.

Recruitment Timelines:

Advert close date: 11:59pm on Sunday 19 October 2025

Shortlisting: 27 October 2025

Interviews will be held w / c 3 November 2025

Benefits:

We believe in rewarding our staff. When you join us youll gain access to a range of benefits including :

• Participation in our 5 Staff Networks : Black Asian and Multi-Ethnic LGBTQ Disability Young Professionals and Womens.
• Generous annual leave entitlement starting from 27 days increasing to up to 35 days depending on length of service.
• Membership in the Local Government Pension Scheme.
• Hybrid Working.
• Employee Assistance Programme.
• Occupational Sick Pay based on length of service.
• Discounts at local restaurants.
• Discount at our Active Lambeth Gyms.
• Learning and Development opportunities including Apprenticeships.
• Cycle to Work Scheme.
• Secure Bike Storage facilities at our Town Hall and Civic Centre.
• Trade Union Membership.

At Lambeth we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion a Living Wage Employer and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations please click here.

Required Experience

Unclear Seniority

Key Skills

Arabic Speaking,Marketing & Promotions,Access Control System,Apache Tomcat,BI,Back Office

Employment Type:

Full-Time

Experience:

years

Vacancy:

1