Housing Accommodation Support Officer

Portsmouth City Council; England; On-site; GBP 22,000 - 28,000; Full time

Job summary

A local government authority in the UK is seeking an Administrative Support professional for the Housing Needs, Advice & Support team. The role involves managing invoices, updating records, and arranging emergency housing for families. Strong communication skills and a proactive attitude are essential. The position is full-time, based in Portsmouth's Civic Offices.

Responsibilities

• Provide administrative support to the Housing Needs, Advice & Support team.
• Pay invoices and update systems and spreadsheets.
• Arrange emergency housing for homeless families.
• Monitor costs and complete Housing Benefit applications.
• Undertake other admin duties as needed.

Skills

General office experience

Good written and verbal communication

Knowledge of temporary accommodation service

Ability to converse in English

Good IT skills with Microsoft Office

Proactive and self-motivated

Interpersonal skills

Standard of numeracy and literacy

Tools

Microsoft Word

Microsoft Excel

Job description

Day to day you will provide a vital role in administrative support to the Housing Needs, Advice & Support team.

You will be involved in paying invoices, updating systems and spreadsheets.

Your role will include arranging emergency housing for homeless families with a variety of temporary accommodation providers. You will assist in ensuring the best use of available resources and help to monitor costs and complete Housing Benefit applications.

You will be required to undertake other admin duties as and when needed to support all our various temporary accommodation types.

This is a full-time role which will be based in Housing Needs, Advice & Support in the Civic Offices, Guildhall Square, Portsmouth.

Skills

• General office experience and an understanding of working ideally within a busy front-line service
• Good written and verbal communication skills and have an attention to detail
• Relevant experience and knowledge of working within a temporary accommodation service setting
• The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post
• Good level of IT skills including use of Microsoft Office applications including Word and Excel.
• Works proactively and is able to remain motivated, working on their own initiative and organising their workload to meet deadlines
• Good interpersonal and team working skills
• Good standard of numeracy and literacy as you will be dealing with invoices and correspondence.