Housing Access Assistant

CRA GROUP RECRUITMENT AND PAYROLL LTD; Enfield; On-site; GBP 30,000 - 40,000; Full time

Job summary

A recruitment agency in the United Kingdom is seeking a Housing Access Assistant to provide technical and administrative support. The ideal candidate should have strong skills in data analysis, customer service, and experience in managing procurement voids. Responsibilities include managing performance data, addressing inquiries, and ensuring compliance with corporate policies. This is a full-time position based in Enfield, offering an opportunity to enhance operational effectiveness in housing management.

Qualifications

• Strong technical and administrative skills.
• Experience in managing procurement voids and repairs.
• Proficiency in data analysis and performance reporting.
• Excellent customer service and communication skills.
• Ability to work within corporate policies and legislative frameworks.
• Competence in financial support services and data entry.
• Organizational skills to manage workload and prioritize tasks.
• Knowledge of IT systems and ability to maintain accurate records.
• Ability to work collaboratively in a team environment.

Responsibilities

• Deliver high-quality technical and administrative support to the Market Management Service.
• Manage and monitor procurement voids and repairs in line with established KPIs.
• Collate, analyse, and report performance data accurately for management and performance monitoring.
• Address team inquiries promptly and confidently.
• Provide customer-focused service in accordance with corporate policies and legislative requirements.

Skills

Strong technical and administrative skills

Experience in managing procurement voids and repairs

Proficiency in data analysis and performance reporting

Excellent customer service and communication skills

Organizational skills to manage workload and prioritize tasks

Knowledge of IT systems and ability to maintain accurate records

Ability to work collaboratively in a team environment

Job description

Summary

The Housing Access Assistant plays a crucial role in providing comprehensive technical and administrative support to the Market Management Service. This position is essential for ensuring the efficient management of procurement voids and repairs while also maintaining high standards of customer service and compliance with corporate policies and legislative requirements. The role involves data management performance monitoring and financial support contributing significantly to the overall effectiveness of the service.

Responsibilities

• Deliver high-quality technical and administrative support to the Market Management Service.
• Manage and monitor procurement voids and repairs in line with established KPIs.
• Collate analyse and report performance data accurately for management and performance monitoring.
• Address team inquiries promptly and confidently understanding all service areas.
• Provide customer-focused service in accordance with corporate policies and legislative requirements.
• Offer comprehensive finance support services across the Market Management Service.
• Enter data accurately and promptly into systems.
• Track void properties and produce related statistics and reports.
• Oversee day-to-day repairs to ensure timely completion.
• Coordinate with the Compliance team for annual gas inspections and arrange property access.
• Manage complaint resolution to meet target response times.
• Handle Market Management inboxes addressing complaints and urgent requests.
• Organize and attend team meetings taking notes and producing records.
• Use the Lagan system to monitor and follow up on customer inquiries.
• Maintain administrative and information management systems and databases.
• Deliver high-standard finance and admin support services including data entry and analysis.
• Provide technical advice and maintain a professional customer service image.
• Develop skills to deliver support services efficiently.
• Keep accurate records of work undertaken across the service.
• Stay informed on policies procedures and legislation to provide accurate service information.
• Collect and analyse financial information for statutory requirements and data returns.
• Perform financial and administrative duties using electronic procurement systems.
• Organize and prioritise workload adjusting targets as needed.
• Maintain up-to-date knowledge for effective IT system utilization.
• Escalate issues appropriately to ensure timely request completion.
• Perform additional duties as requested by management.
• Comply with Councils Policies and Procedures.
• Collaborate with the team to support work projects and ensure successful completion.

Requirements

• Strong technical and administrative skills.
• Experience in managing procurement voids and repairs.
• Proficiency in data analysis and performance reporting.
• Excellent customer service and communication skills.
• Ability to work within corporate policies and legislative frameworks.
• Competence in financial support services and data entry.
• Organizational skills to manage workload and prioritize tasks.
• Knowledge of IT systems and ability to maintain accurate records.
• Ability to work collaboratively in a team environment.

Required Skills

Strong technical and administrative skills. Experience in managing procurement voids and repairs. Proficiency in data analysis and performance reporting. Excellent customer service and communication skills. Ability to work within corporate policies and legislative frameworks. Competence in financial support services and data entry. Organizational skills to manage workload and prioritize tasks. Knowledge of IT systems and ability to maintain accurate records. Ability to work collaboratively in a team environment.

Key Skills

Arabic Speaking,Marketing & Promotions,Access Control System,Apache Tomcat,BI,Back Office

Employment Details

Employment Type: Full Time

Experience: years

Vacancy: 1