Housekeeping Team Member

Holiday Inn London - Sutton; Sutton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A well-known hotel brand in Sutton is looking for a Housekeeping Team Member to ensure cleanliness and a welcoming atmosphere for guests. In this role, you'll maintain guest rooms and public areas to high standards, providing exceptional service and contributing to memorable guest experiences. Ideal candidates are detail-oriented, have previous experience, and are dedicated to high-quality service in a team environment.

Benefits

Employee discounts on hotel stays

Access to IHG employee benefit programme

Shopping discounts

Eye care

Free meals on duty

Free parking

Counseling sessions

Team reward & recognition

Qualifications

• Previous experience in a similar role.
• Passionate about providing exceptional customer service.
• Reliable and punctual team player.
• Excellent time management skills.
• Physically fit for the demands of the job.
• Good communication skills for effective teamwork.
• Positive attitude and willingness to learn.
• Familiarity with cleaning equipment and chemicals.
• Good eye for detail.

Responsibilities

• Clean and maintain guest rooms and public areas.
• Deliver exceptional service to enhance guest experience.
• Adhere to high cleaning standards.
• Return equipment to storerooms after use.

Skills

Attention to detail

Customer service

Reliability

Team player

Time management

Communication skills

Physical fitness

Knowledge of health and safety regulations

Job description

Housekeeping Team Member

Holiday Inn London - Sutton

Check out the hotel on our virtual tour!

The Opportunity

Join Our Sparkling Team as a Housekeeping Hero!

Are you ready to be the unsung hero of our hotel, ensuring every corner shines and every guest feels at home? As a Housekeeping Team Member, you'll be the heart and soul of our establishment, transforming spaces into pristine, welcoming havens.

What You'll Do

• Create Comfort : Clean and maintain guest rooms, public areas, linen rooms, and cupboards, ensuring every space is spotless and inviting.
• Exceed Expectations : Deliver exceptional service levels, making sure our guests experience nothing but the best.
• Attention to Detail : Adhere to our high cleaning standards and presentation guidelines for all room categories. Promptly report any damages or breakages to keep everything in top-notch condition.
• Organize with Ease : Return all equipment to their designated storerooms at the end of each day, keeping your work areas tidy and efficient.

Why You'll Love It

• Be a Part of Something Special : Join a team that values your hard work and dedication.
• Make a Difference : Your efforts will directly impact our guests' experiences, making their stay memorable.
• Grow with Us : Opportunities for personal and professional development in a supportive environment.

Ready to make our hotel sparkle? Apply now and become a Housekeeping Hero!

Benefits

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24 / 7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Ideal Candidate

• Has previous experience in a similar role and understands the importance of attention to detail in housekeeping
• Is passionate about providing exceptional customer service and takes pride in delivering clean and well‑maintained guest rooms and public areas
• Is a team player who is reliable, punctual and able to work collaboratively with others
• Possesses excellent time management skills and is able to prioritize tasks effectively to ensure all areas are cleaned to a high standard within the allocated time frame
• Is physically fit and able to carry out the physical demands of the job, including lifting and moving heavy objects, standing for extended periods of time, and working in a fast‑paced environment
• Has good communication skills and is able to work effectively with other departments to ensure the smooth running of the hotel
• Has a positive attitude and a willingness to learn and develop new skills
• Is familiar with health and safety regulations and has a good understanding of the proper use of cleaning equipment and chemicals
• Has a good eye for detail and is able to spot areas that require extra attention, such as stains or damaged items.

Hotel

The Holiday Inn London - Sutton Hotel is centrally located in the heart of Sutton, just a short walk from Sutton train station and close to the town centre’s shops and restaurants. With fast trains to London Victoria taking just half an hour from nearby Sutton station, the hotel is perfect for exploring all that London has to offer. Both Gatwick (LGW) and Heathrow (LHR) airports are under a 45‑minute drive away, and on‑site parking is available.

The hotel’s Academy boasts eight versatile and naturally lit event spaces, ideal for everything from board meetings to receptions for up to 180 guests. Business travellers will appreciate the proximity to several corporate headquarters and the availability of a Business Centre with printing facilities.

For those seeking a day out, horse racing at Epsom Downs is just a short drive away, while Chessington World of Adventures, Hampton Court Palace and Maze, and Centre Court tennis at Wimbledon can all be reached within 30 minutes by car

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.