Housekeeping Team Member

LGH Hotel Management; Milton Keynes; On-site; GBP 20,000 - 23,000; Full time

Job summary

A leading hotel management company in Milton Keynes is looking for a Housekeeping Team Member to ensure all areas are clean and well-maintained. The role involves delivering exceptional service to guests, adhering to high cleaning standards, and actively contributing to a positive guest experience. Candidates should be detail-oriented, reliable, and physically fit. Opportunities for personal and professional growth are available.

Benefits

Employee discounts on hotel rates

Access to IHG employee room benefits

Shopping discounts

Eye care

Free meals on duty

Free parking

Qualifications

• Previous experience in a similar role.
• Passionate about providing exceptional customer service.
• Reliable, punctual, and able to work collaboratively.
• Able to prioritize tasks effectively.
• Physically fit for job demands.
• Good communication skills for inter-departmental work.
• Positive attitude with a willingness to learn.
• Familiar with health and safety regulations.

Responsibilities

• Clean and maintain guest rooms and public areas.
• Deliver exceptional service levels to guests.
• Adhere to high cleaning standards and report damages.
• Return equipment to designated storerooms.

Skills

Attention to detail

Customer service

Team player

Time management

Physical fitness

Communication skills

Positive attitude

Health and safety knowledge

Job description

Are you ready to be the unsung hero of our hotel, ensuring every corner shines and every guest feels at home? As a Housekeeping Team Member, you'll be the heart and soul of our establishment, transforming spaces into pristine, welcoming havens.

What You’ll Do:

• Create Comfort: Clean and maintain guest rooms, public areas, linen rooms, and cupboards, ensuring every space is spotless and inviting.
• Exceed Expectations: Deliver exceptional service levels, making sure our guests experience nothing but the best.
• Attention to Detail: Adhere to our high cleaning standards and presentation guidelines for all room categories. Promptly report any damages or breakages to keep everything in top‑notch condition.
• Organize with Ease: Return all equipment to their designated storerooms at the end of each day, keeping your work areas tidy and efficient.

Why You’ll Love It:

• Be a Part of Something Special: Join a team that values your hard work and dedication.
• Make a Difference: Your efforts will directly impact our guests' experiences, making their stay memorable.
• Grow with Us: Opportunities for personal and professional development in a supportive environment.

Qualifications:

• Has previous experience in a similar role and understands the importance of attention to detail in housekeeping.
• Is passionate about providing exceptional customer service and takes pride in delivering clean and well‑maintained guest rooms and public areas.
• Is a team player who is reliable, punctual and able to work collaboratively with others.
• Possesses excellent time‑management skills and is able to prioritize tasks effectively to ensure all areas are cleaned to a high standard within the allocated time frame.
• Is physically fit and able to carry out the physical demands of the job, including lifting and moving heavy objects, standing for extended periods of time, and working in a fast‑paced environment.
• Has good communication skills and is able to work effectively with other departments to ensure the smooth running of the hotel.
• Has a positive attitude and a willingness to learn and develop new skills.
• Is familiar with health and safety regulations and has a good understanding of the proper use of cleaning equipment and chemicals.
• Has a good eye for detail and is able to spot areas that require extra attention, such as stains or damaged items.

Location & Proximity:

Situated in the heart of Milton Keynes' business and shopping district, the hotel is a short walk from Milton Keynes Central Station, which offers direct trains to London. London Luton Airport (LTN) is also conveniently just a 30‑minute drive away. For business travelers, the hotel's proximity to companies like Argos and Santander is ideal, and the nine flexible conference rooms in the Academy Conference Centre can accommodate up to 100 delegates. Families can enjoy a visit to the nearby Bletchley Park, the former British WWII code‑breaking centre, just a 10‑minute drive away. Shopping enthusiasts will appreciate the nearby Intu Milton Keynes Shopping Centre mall, which offers a variety of high‑street shops. For those seeking adventure, the indoor Snozone provides an opportunity to try skiing.

Employee Benefits:

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts – ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care.
• Free legal & money advice.
• Counseling sessions.
• Hospital & death benefit plans.
• Cycle to work scheme.
• Wellbeing tips and support fitness videos.
• Recipe ideas.
• Advice on keeping active and healthy living.
• Wellbeing podcasts and TV.
• Breathing exercises.
• 24/7 advice and support line.
• Team reward & recognition.
• Free meals on duty.
• Free parking.