Housekeeping Supervisor

The Dorchester; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

A luxury hotel in London is seeking a Housekeeping Supervisor to lead the housekeeping team, ensure high standards of cleanliness, and fulfill guest requests. The ideal candidate has supervisory experience in housekeeping, strong attention to detail, and excellent customer service skills. This role offers competitive benefits and opportunities for training and development.

Benefits

Complimentary stays at hotel

50% off food and beverages

Private pension scheme

Social events

Qualifications

• Experience in Housekeeping: You have worked in a housekeeping supervisor role in a hotel.
• Attention to Detail: You can notice small details, like if a room is not cleaned properly.
• Team Leadership: You have experience helping or leading a team to do their tasks well.

Responsibilities

• Responsible for checking, coaching, and communicating with the housekeeping team.
• Fulfill special requests involving special set-ups and additional supplies.
• Ensure guests receive the best experience during their stay.

Skills

Attention to Detail

Team Leadership

Time Management

Customer Service

Energetic

Job description

Overview

Join us as a Housekeeping Supervisor at The Dorchester Hotel, recently recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 and ‘Hotel of the year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are proud to have the absolute best people in the industry.

When you join us as a Housekeeping Supervisor at The Dorchester Hotel, you will have a unique opportunity to excel in your field. You will learn from your fellow Legends and our award-winning learning academy to achieve the highest standards in craft, service, and leadership.

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself), please do call People & Culture team on 02073197011 or email [e-mail] so that we can discuss how we can support you through this process.

What you'll get

• Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
• Discounts: Get 50% off food and beverages at selected bars and restaurants within the Dorchester Collection. Enjoy Friends & Family stay discounts in our hotels. Benefit from discounts at various high street and online shops.
• Employee Perks: Enrol from day 1 into the Aviva Private Pension scheme (we contribute 8% towards your pension); Benefit from Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye care vouchers.
• Training and Development: Access apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with nationally recognised Apprenticeship providers.
• Social Events: Participate in a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a £1000 bonus when you recommend a friend.
• Well-being Support: Access immediate well-being advice because we care about our employees.

What you'll do

As a Housekeeping Supervisor, you'll enjoy your work and take pride in delighting our guests:

• You will be responsible for checking, coaching, and communicating clearly with the housekeeping team. You will be aware of our guests' needs, intuitive, flexible during their day and with a keen eye for detail. All to ensure our guests receives nothing but the best experience.
• Sometimes our guests have special requests involving special set-ups, additional supplies, moving furniture, collection of supplies, deep cleaning of guest rooms and even special occasions. Most of these requests are fulfilled by our Housekeeping Supervisor.

The items shared are the essence of a day in the life of a Housekeeping Supervisor, but we’ll make sure you are provided with specifics on how we care for our hotel.

The operational hours of work are shift-based and may be subjected to change. These currently set as:

• Monday to Sunday: starting as early as 7am and last shift finishes at 23:00 when covering the evening floor supervisor shift

What you'll bring

Essential Skills and Experience

• Experience in Housekeeping: You have worked in a housekeeping supervisor role in a hotel.
• Attention to Detail: You can notice small details, like if a room is not cleaned properly.
• Team Leadership: You have experience helping or leading a team to do their tasks well.
• Time Management: You can manage your time to ensure all tasks are completed on schedule.
• Energetic: You are comfortable with tasks like standing, bending, and lifting light items.
• Customer Service: You are friendly and respectful when speaking to guests and other team members.

Preferred Skills and Experience

• Experience in a Luxury Hotel: You have worked in a 5-star hotel or similar before.
• Problem Solving: You can handle small problems.
• Basic IT Skills: You can use a smartphone or computer for simple tasks like checking a schedule or sending a message.
• Health and Safety Awareness: You understand or are willing to learn safety rules about cleaning and working in a hotel.

Location

53 Park Lane, Mayfair, London W1K 1QA, United Kingdom

Reference

2021-2743

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