Housekeeping Supervisor

Leonardo Hotels; Newcastle upon Tyne; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading hotel group in Newcastle upon Tyne is seeking a Housekeeping Supervisor to support the Head Housekeeper in maintaining high standards and ensuring an exceptional experience for guests. This role will involve inspiring the team, managing daily operations, and maintaining the productivity of the housekeeping department. The ideal candidate should have experience in hospitality, strong leadership skills, and a keen eye for detail. Join a supportive workplace with clear career progression and numerous benefits.

Benefits

Special rates on hotel rooms

Company-wide recognition scheme

Talent referral scheme

Thank You Week activities

Wellbeing Calendar

Ongoing training programmes

Qualifications

• Experience in housekeeping or hospitality settings.
• Ability to motivate and inspire a team.
• Strong attention to detail.

Responsibilities

• Support the Head Housekeeper in maintaining the hotel standard.
• Train and develop new team members.
• Inspect rooms and manage stock levels.

Job description

The Housekeeping Supervisor will support the strategic initiatives and objectives of the Housekeeping department, as well as supervising day to day operations. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.

As a Housekeeping Supervisor, you'll be the backbone of the team as you'll be working with the Head Housekeeper to inspire and motivate the team, ensuring that all guests have memorable experiences with us. Take a deep breath because you'll be stepping into a busy role! You'll be creating and distributing room lists to the team, ensuring that the department's productivity is aligned with targets, and inspiring the team to exceed our guests' expectations.

Responsibilities

• Work alongside the Head Housekeeper to maintain the Leonardo standard in the hotel
• Train new team members: we want everyone to feel confident in their new role!
• Bring your warm personality with you every day as you'll be collaborating with other departments within the hotel
• Keep an eye on the details: you'll be inspecting rooms and maintaining stock levels

Perks

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
• Talent referral scheme
• Thank You Week: from ice cream trucks to yoga classes and lots in between!
• Wellbeing Calendar
• Ongoing job-related training programmes with clear paths for progression

We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

Why Join Us?

We look after our colleagues just as well as we look after our guests. Whether you join the NYX team, a Limited Edition or a Leonardo Hotel, you're part of the Leonardo Hotels community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!