Housekeeping Supervisor

Hastings Hotels Group Limited; Holywood; On-site; GBP 26,000; Full time

Job summary

A luxury hotel group in Northern Ireland is seeking a Housekeeping Supervisor to ensure exceptional guest experiences by supervising the Housekeeping team. The ideal candidate will have experience in professional cleaning or hospitality, excellent communication skills, and the ability to work well under pressure. This full-time position offers a salary of £25,480 per year and benefits including free staff meals and opportunities for career progression.

Benefits

Free staff meals

Employee discounts

29 days holiday plus birthday

Opportunities for career development

Qualifications

• Right to Work in the United Kingdom.
• Excellent communication skills.
• Work well under pressure and be a team player.
• Exceptional attention to detail.
• A professional appearance.
• Previous experience in professional cleaning or hospitality; preferably in Housekeeping.

Responsibilities

• Supervise Housekeeping staff to ensure efficient operation.
• Maintaining quality standards and procedures.
• Ensure effective communication with hotel departments.
• Respond to complaints and find appropriate solutions.

Skills

Hospitality

Cleaning Skills

Supervisory Skills

Education

GCSE level including English and Mathematics

Job description

Overview

Hastings Hotels is a family owned luxury hotel group based in Northern Ireland.

We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.

Are you a motivated, proactive person who cares deeply about creating exceptional experiences for your guests? Do you take personal pride in delivering luxury service? If so, we would welcome you to apply for the position of Housekeeping Supervisor at the five-star Culloden Estate & Spa.

Under the inspiring leadership of our Executive Head Housekeeper, you will assist in providing leadership, ensuring the smooth day-to-day supervision of our busy hotel Housekeeping team. We want to help you to develop your skills and offer an extensive range of learning and development opportunities.

The successful candidate will have worked in a busy professional cleaning or hospitality environment and be able to lead, motivate and support team members to achieve success. You can expect to work 35 hours per week (excluding breaks), five shifts out of seven including weekends.

The salary for this full-time position is £25,480 per annum, paid weekly.

We offer a range of benefits including free staff meals, employee discounts, 29 days holiday plus your birthday, and opportunities for career progression and development. For further details about our employee benefits click here.

The company reserves the right to apply enhanced short-listing criteria.

To find out more about Hastings Hotels and what our company offers please visit

Hastings Hotels is an Equal Opportunities Employer.

About The Role

To assist with the supervision of the Housekeeping function for the greatest enjoyment of the guests and maximum resource efficiency for the hotel.

• To take responsibility for the effective supervision of Housekeeping staff, to ensure efficient operation of the housekeeping function and delivery of Hastings product and service standards.
• To promote and contribute to a harmonious working environment where all employees are treated with respect and dignity.
• To ensure quality standards and procedures are fully understood and implemented, and daily checking procedures are fully applied.
• To ensure company policies relating to stock control and stock ordering are implemented and monitored.
• To ensure all housekeeping staff receive the appropriate training and coaching to provide effective and efficient service in line with Hastings standards.
• To ensure the team work to trained standards, providing feedback to deliver effective and efficient service in line with Hastings standards.
• To maintain effective communication and relationships with other hotel departments and suppliers to maintain an effective operation and ensure guest satisfaction.
• To ensure all bedroom, public and ancillary areas are properly maintained and presented to Hastings standards.
• To ensure you and the team are knowledgeable about the facilities and services within the hotel and are proactive in the sale of these to guests.
• To ensure you and the team assist guests with any reasonable request for hotel services.
• To ensure you and the team respond to complaints and find the appropriate solution.
• To ensure the security of guest bedrooms and storage areas is maintained at all times.
• To ensure all material and equipment are used in accordance with guidelines and are properly maintained.
• To ensure a safe environment is maintained in compliance with health, safety, fire, hygiene and security legislation and company policies and procedures.
• Any other duties as required by management.

Required Criteria

• Right to Work in the United Kingdom
• Excellent communication skills
• Work well under pressure and be a team player
• Exceptional attention to detail
• A professional appearance
• Previous experience in professional cleaning or hospitality; preferably in Housekeeping

Desired Criteria

• Educated to GCSE level or the equivalent including english and mathematics
• Previous supervisory experience

Skills Needed

Hospitality, Cleaning Skills, Supervisory Skills

About The Company

Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, one stand-alone grill bar/restaurant and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. Over 50 years this family owned business has successfully earned its identity and in a crowded market place because we place quality at the heart of what we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests. And quality in our people, people with personality, attention to detail, and a desire to develop their careers with us.

Company Culture

Our guests remember small details. The open fires in the front hall. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our staff.

It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group.

We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey.

As a result, we are proud to have some of the best staff retention levels in the hospitality industry.

Company Benefits

We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday off, and opportunities for career progression and development.

Vacation, Paid time off, Retirement plan and/or pension, Employee development programs, Employee discounts, Cycle to work, Competitive salary, Event tickets, Preferential room rates, Family and friends rates, Discount on meals purchased , Discount on spa treatments or products, Long service recognition, Free meals during shifts, Free parking or Discounted parking , Employee Assistance Scheme, Wellbeing Scheme, Social Opportunities, Employee of the Month

Salary

£25,480.00 per year

Skills:

Hospitality, Cleaning Skills, Supervisory Skills

Benefits:

Vacation, Paid time off, Retirement plan and/or pension, Employee development programs, Employee discounts, Cycle to work, Competitive salary