HOUSEKEEPING SUPERVISOR

Finn Lough; Enniskillen; On-site; GBP 25,000 - 30,000; Full time

Job summary

A luxury resort in Enniskillen is seeking a Housekeeping Supervisor to lead the housekeeping team and maintain high standards of cleanliness throughout the venue. This role involves overseeing daily operations, managing staff, and addressing guest feedback effectively. Candidates should have at least 2 years of housekeeping experience and management skills. Availability on weekends and a driver's license are required. Live-in accommodation may be available.

Benefits

Possibility of live-in accommodation

Qualifications

• 2 years of housekeeping experience, preferably in a resort or hotel.
• Supervisory or management experience preferred.
• Availability to work on weekends.
• Ability to relocate or commute.
• Buggy driving experience preferred.
• Driver's license required.

Responsibilities

• Assign duties to staff members.
• Develop and measure performance standards.
• Ensure cleanness of all communal areas.
• Address customer complaints efficiently.
• Schedule and oversee laundry collection.
• Maintain stock of supplies for housekeeping.

Skills

Housekeeping expertise

Management skills

Attention to detail

Communication skills

Job description

Overview

Finn Lough is a place to retreat and enjoy the luxury of time and space, immersed in our lakeside setting. Cleanliness and attention to detail are at the core of the guest experience here. From our Bubble Domes to spa spaces and dining areas, every touchpoint must be maintained to the highest standard, creating a sense of calm and refinement for our guests.

As a Housekeeping Supervisor, you will play a key role in supporting the Housekeeping Manager to ensure the smooth daily running of the department. You will lead by example, helping to set and maintain standards of excellence while motivating and supporting the team to deliver consistently high-quality results.

Reporting to the Housekeeping Manager you will be responsible for supporting the day-to-day management of the Housekeeping Department.

Responsibilities

• Assign duties accordingly to members of staff
• Develop minimum standards for the team member and minimum standards by which to measure performance
• Ensure that all daily cleans and room changeovers are completed within the set time period, to the highest standards
• Take feedback regarding customers’ complaints and ensure that the complaints are addressed efficiently and effectively
• Stand-in for any member of staff that is unavailable to carry out their duties in order to prevent any unfilled gap
• Responsible to maintaining highest levels of cleanliness across all communal areas, including the spa trail
• Responsible for ensuring the laundry stock is maintained to an adequate level
• Ensure all linen and towels are sent out within the appropriate time frame
• Ensure the laundry received is of the appropriate quality, record any items that are marked, dirty or damaged and ensure these are reported and not charged
• Schedule and oversee the collection and laundering of all Finn Lough inventory from the Spa and rooms, including robes, tea towels etc.
• Maintain appropriate stock of all supplies for the housekeeping department
• Ensure efficient use of departmental resources
• Report any breakages of equipment or damage to stock
• Report breakfast, damages or missing items from rooms
• Understanding average usage of resources so forecasting can be carried out and any inefficiencies identified
• Direct all housekeeping activities
• Maintain good relationship and open lines of communication with suppliers
• Maintain good relationship and work with managers across all departments

Requirements

• 2 years of housekeeping experience, preferably in a resort or hotel
• supervisory or management experience (preferred)
• availability to work on weekends (usually Tuesday and Wednesdays are days off)
• ability to relocate or commute
• buggy driving experience (preferred)
• drivers license

Accommodation

Accommodation on site: Live-in is a possibility as per availability

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