Housekeeping Supervisor

The Dorchester; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury hotel in London is seeking a Housekeeping Supervisor. You will ensure the housekeeping team provides exceptional service and maintain high cleaning standards. Ideal candidates have supervisory experience in hotels and strong attention to detail. This role offers various employee perks, including discounts and well-being support.

Benefits

50% off food and beverages

Aviva Private Pension scheme

Seasonal ticket loan

Rental deposit scheme

Private financial advice

Eye care vouchers

Social events

Referral bonus: £1000

Well-being support

Qualifications

• Experience as a housekeeping supervisor in a hotel.
• Ability to detect incomplete cleaning.
• Guide a team to perform tasks efficiently.
• Complete all tasks on schedule.
• Comfortable standing, bending, lifting light items.
• Friendly and respectful to guests and team members.

Responsibilities

• Check, coach, and communicate clearly with the housekeeping team.
• Ensure guests receive the best experience; be aware of guest needs.
• Handle special requests and deep cleaning duties.
• Cover a shift-based schedule from 7am to 11pm.

Skills

Attention to detail

Team leadership

Time management

Customer service

Job description

Join us as a Housekeeping Supervisor at The Dorchester Hotel, recognized as one of 'The Sunday Times Top 10 Best Places to Work for' in 2024 & 2025 and 'Hotel of the year - London' at the 2024 AA Hospitality Awards.

Responsibilities

• Check, coach, and communicate clearly with the housekeeping team.
• Ensure guests receive the best experience; be aware of guest needs, flexible, and detail-oriented.
• Handle special requests such as additional supplies, moving furniture, collecting supplies, deep cleaning, and special occasions.
• Cover shift-based schedule: Monday to Sunday, early shifts starting 7am, evening shift ends 23:00.

Qualifications

• Experience as a housekeeping supervisor in a hotel.
• Attention to detail: detect incomplete cleaning.
• Team leadership: guide a team to perform tasks well.
• Time management: complete all tasks on schedule.
• Energetic: comfortable standing, bending, lifting light items.
• Customer service: friendly and respectful to guests and team members.

Preferred Skills

• Experience in a luxury 5-star hotel.
• Problem solving: handle small problems.
• Basic IT skills: use smartphone/computer for simple tasks.
• Health and safety awareness: understand or willing to learn safety rules.

Benefits

• 50% off food and beverages at selected bars and restaurants within the Dorchester Collection.
• Employee perks: Aviva Private Pension scheme (8% contribution), seasonal ticket loan, rental deposit scheme, private financial advice, eye care vouchers.
• Training and development: apprenticeships from Level 2 to Hospitality Degree Level 5.
• Social events: summer party, winter ball, pub quizzes, cultural celebrations.
• Referral bonus: £1000 for recommending a friend.
• Well-being support: immediate well-being advice.