Housekeeping Supervisor

Dorchester Collection; City Of London; On-site; GBP 24,000 - 28,000; Full time

Job summary

A prestigious hotel chain in London is seeking a Floor Housekeeper to oversee housekeeping operations, with a focus on VIP room inspections. The ideal candidate will have experience in hotel housekeeping and demonstrate strong leadership and customer service skills. This position offers competitive benefits, including employee perks and training opportunities.

Benefits

Complimentary hotel stays

Discounts on food and beverages

Employee pension contributions

Training and development programs

Social events

Referral bonus

Qualifications

• Experience in housekeeping: worked in a housekeeping supervisor role in a hotel.
• Office coordinator or administrative experience: scheduling, reporting, communication and team coordination.
• Attention to detail: noticeable small details, e.g. if a room is not cleaned properly.

Responsibilities

• Oversee day-to-day operations of the housekeeping department.
• Conduct daily room inspections for VIP accommodations.
• Supervise and support housekeeping staff, providing regular coaching.

Skills

Attention to detail

Team leadership

Customer service

Time management

Experience in housekeeping

Job description

Join us as a Floor Housekeeper at 45 Park Lane Hotel, recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 & 2025 and ‘Hotel of the year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are proud to have the absolute best people in the industry.

When you join us as a Floor Housekeeper at 45 Park Lane Hotel, you will have a unique opportunity to excel in your field. You will learn from your fellow Legends and our award‑winning learning academy to achieve the highest standards in craft, service, and leadership.

What you’ll get

• Complimentary stays with breakfast at Dorchester Collection Hotels every year.
• 50% off food and beverages at selected bars and restaurants within the Dorchester Collection; friends & family stay discounts at our hotels; discounts at various high‑street and online shops.
• Employee perks: enrol from day one into the Royal London Pension scheme (we contribute 8% towards your pension), seasonal ticket loan, rental deposit scheme, private financial advice, and eye care vouchers.
• Training and development: advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5; partner with outstanding nationally recognised apprenticeship providers.
• Social events: participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone celebrations.
• Referral bonus: earn a £1,000 bonus when you recommend a friend.
• Well‑being support: access immediate well‑being advice because we care about our employees.

What you’ll do

• Oversee day‑to‑day operations of the housekeeping department with a focus on VIP room inspections and preparation.
• Conduct daily room inspections, with a special emphasis on VIP accommodations, ensuring adherence to quality and brand standards.
• Supervise and support housekeeping staff, monitoring individual performance and providing regular coaching to enhance productivity and service quality.
• Deliver training to line‑level staff and porters on health and safety protocols, standard operating procedures, and departmental processes.
• Collaborate closely with the Deputy Executive Housekeeper, reporting directly and executing daily assignments and tasks as directed.
• Utilise strong administrative and organisational skills to manage schedules, maintain records, and support operational efficiency.
• Your leadership and attention to detail will be essential in ensuring a high standard of guest satisfaction and team performance.

The operational hours of work are shift‑based and may be subject to change. Currently they are set as: Monday to Sunday, starting as early as 7.30 am and ending at 23.00 pm for the evening floor housekeeper shift.

What you’ll bring

• Experience in housekeeping: worked in a housekeeping supervisor role in a hotel.
• Office coordinator or administrative experience: scheduling, reporting, communication and team coordination.
• Attention to detail: noticeable small details, e.g. if a room is not cleaned properly.
• Team leadership: experience helping or leading a team to do their tasks well.
• Time management: can manage time to ensure all tasks are completed on schedule.
• Energetic: comfortable with tasks such as standing, bending and lifting light items.
• Customer service: friendly and respectful when speaking to guests and other team members.
• Preferred skills: experience in a luxury hotel; problem solving; basic IT skills; health and safety awareness.

Job Location

United Kingdom.

Reference

2021‑2294.

Support

If you need us to do anything to support you during the recruitment process, such as adjustments to how you apply, alternative formats of information or adjustments to the assessment process itself, please email [e-mail] so that we can discuss how we can support you through the process. We will not be able to respond to individual enquiries about updates.

Diversity and Inclusion

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity.