Housekeeping Supervisor

Hilton Grand Vacations; Ballater; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading vacation ownership company in Ballater seeks a Housekeeping Supervisor to uphold cleanliness and service standards. Responsibilities include allocating duties, managing inspections, and training team members. Ideal candidates will have supervisory experience and a strong commitment to guest service. Join us to help create memorable vacations for our guests.

Qualifications

• Previous experience in a Housekeeping supervisory role preferred.
• Excellent grooming standards required.
• Successful track record of managing a team preferred.

Responsibilities

• Allocate work duties to Team Members.
• Perform routine inspections and spot checks.
• Manage and train Room Attendants and other Team Members.
• Ensure adherence to Resort brand standards.

Skills

Positive attitude

Good communication skills

Organisational skills

Attention to detail

Customer service

Tools

Microsoft Office

Job description

A Housekeeping Supervisor will support the Housekeeping Department by ensuring the upkeep and cleanliness of the entire resort. Specifically, a Housekeeping Supervisor will perform the following tasks to the highest standards:

Responsibilities

• Allocate work duties to Team Members
• Perform routine inspections and spot checks of rooms / lodges
• Undertake cleaning duties as required in Lodges, Suites and Public areas
• Report and follow up on any maintenance defects or other issues
• Inspect, routinely, service areas, store rooms and corridors
• Schedule and supervise deep cleaning and any other projects
• Manage and train Room Attendants and other Team Members to ensure their performance is to the standards required
• Efficiently manage stock control and the maintenance of equipment
• Provide excellent Guest service, including VIP and other special requirements
• Ensure the adherence to Resort brand standards at all times

Minimum Qualifications

• Positive attitude & good communication skills
• Committed to delivering consistently high levels of quality standards of work and customer service
• Previous experience in a Housekeeping supervisory role would be preferred
• Excellent grooming standards
• A successful track record of working with and managing a team would be preferred

Desired Capabilities

• Strong organisational and analytic skills and attention to detail
• Strong communication skills – A passion for delivering exceptional levels of guest service
• Proficiency with computers and computer programs, including Microsoft Office

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.