Housekeeping Porter

InterContinental Hotels Group; City of Westminster; On-site; GBP 16,000; Full time

Job summary

A prestigious hotel in London is hiring a Housekeeping Porter to join their dynamic team. This role requires a dedicated individual to manage housekeeping services, respond to guest requests promptly, and maintain cleanliness. Ideal candidates should exhibit strong multitasking skills, attention to detail, and a professional demeanor. The position offers a competitive hourly wage of £15.79, along with comprehensive benefits including discounted accommodations and meals. Join us for a rewarding career in the hospitality industry.

Benefits

Free meals on duty

Wagestream – financial wellbeing app

Employee discounts at hotels and stores

28 days holiday annually

Company sick pay and life insurance

Qualifications

• Ability to handle guest requests courteously.
• Keen attention to cleanliness and detail.
• Proactive attitude towards teamwork.

Responsibilities

• Respond promptly to guest requests.
• Maintain stock controls in pantries.
• Deliver items to guest rooms.
• Ensure cleanliness of service areas.
• Handle housekeeping-related inquiries.

Skills

Efficient work in fast-paced environment

Strong multitasking

Excellent communication skills

Attention to detail

Professional demeanor

Job description

Hotel: London Park Lane (LONHB), One Hamilton Place, Park Lane, W1J 7QY

At InterContinental London Park Lane, we are currently looking to for a Housekeeping Porter to join the team with an immediate start.

Welcome to InterContinental London Park Lane

Located at one of the capital's most prestigious addresses, where the late Queen Elizabeth II once resided. Our hotel redefines traditional luxury, offering a blend of modernity and flexible sophistication in the heart of Mayfair. Inspired by its scenic views overlooking two Royal Parks, our establishment boasts elegant natural interiors and award-winning seasonal cuisine.

We are seeking a dedicated and detail-oriented Housekeeping Porter to join our dynamic team. The ideal candidate will ensure the smooth operation of housekeeping services by efficiently responding to guest requests, maintaining cleanliness, and supporting the housekeeping team in a variety of tasks including linen and laundry. This role requires a courteous and professional attitude, multitasking in a fast-paced environment, and a commitment to excellence.

Key Responsibilities

• Respond promptly and efficiently to guest requests with a courteous and professional attitude.
• Maintain and monitor stock controls in pantries, ensuring supplies such as linen and cleaning materials are replenished to outlined stock levels.
• Deliver items such as duvets and pillows etc to guest rooms, as well as maintaining service area supplies.
• Ensure all service areas, lifts, and areas under your control are kept clean, tidy, and maintained to the highest standards.
• Remove rubbish, dirty crockery, glassware, and other items from service areas as needed.
• Handle and resolve housekeeping-related inquiries and requests professionally.
• Be flexible to cover various housekeeping roles and eager to develop within the team.

Skills and Attributes

• Ability to work efficiently in a fast-paced, high-pressure environment.
• Strong multitasking and organizational skills.
• Excellent communication skills and the ability to listen to and adapt to the needs of guests and team members.
• Professional and courteous demeanour with a focus on guest satisfaction.
• Keen attention to detail and commitment to maintaining high cleanliness standards.

Previous experience in a housekeeping or porter role is an advantage but not essential providing you have a proactive and positive attitude towards teamwork and development and have flexibility with work schedules, including weekends and holidays, as required.

Join us and become a valued member of a team that strives to provide exceptional service and create memorable guest experiences.

We are committed to offer and provide our Housekeeping Porter with a competitive salary and a large range of benefits. £ 15.79 per hour (32,843.20 annual salary), paid overtime and great IHG perks including:

• Free meals on duty.
• Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
• Amazing discounts for our hotels and restaurants around the world for you and your friends & family.
• 50% discount in our F&B outlets
• Discounts from over 15,000 stores – all the way from retail to cinema with our Hapi benefits scheme.
• Exclusive local discounts at Hard Rock Café, The Backroom Bar, El Pirata to name a few!

On top of these great benefits, we also provide:

• 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days(Pro Rated)
• Company sick pay and life insurance for every employee
• Professional career development with our IHG Leadership programs plus access to our digital online learning platform and numerous other learning and development opportunities
• We provide every employee company sick pay and life insurance.
• Professional career development with our IHG Leadership programs
• Amazing discounts for our hotels and restaurants around the world
• Discounts from over 15,000 stores – all the way from retail to cinema
• Most importantly, we’ll help you grow, and develop you as an individual and inspire incredible.

At InterContinental London Park Lane, our ambition is to define our unique culture.

• The kind of culture that inspires you to be all you can be.
• An invitation to tap into your unique personality to deliver and achieve incredible things.
• An expectation to play your part in empowering and inspiring others.
• An opportunity to learn, grow and push what’s possible.
• The promise of a personal and professional journey
• A place where everyone can belong and feel part of something bigger.

We are open 7 days a week 365 days a year and need people to work a range of shifts and days.

Please click ‘apply’ now!

You must meet the legal requirements to work in the UK.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.