Housekeeping Manager

Hyatt Group; City Of London; On-site; GBP 35,000 - 45,000; Full time

Job summary

An international hospitality company in London is seeking a Housekeeping Manager to lead the housekeeping department. Responsibilities include managing cleanliness standards, overseeing inventory, and collaborating with other departments. Candidates must have prior experience in housekeeping management within premium hotels and possess strong leadership and guest service skills. Join us to be part of a diverse and inclusive team.

Benefits

12 complimentary nights a year across Hyatt Hotels worldwide

Discounted hotel stays for family and friends

Business attire laundered complimentary

Headspace membership

50% discount on food and beverages at selected hotels

Continuous learning and development opportunities

Qualifications

• Previous experience in housekeeping management within the premium hotel segment is essential.
• Excellent leadership, communication, interpersonal, and guest service skills are required.

Responsibilities

• Lead and manage the housekeeping department for cleanliness and guest satisfaction.
• Develop and implement cleaning schedules and standards.
• Monitor and manage cleaning supplies and inventory.
• Liaise with housekeeping service providers to ensure brand standards are met.
• Conduct inspections of guest rooms and public areas.
• Collaborate with other departments for seamless guest experiences.

Skills

Leadership

Communication

Interpersonal skills

Guest service

Job description

When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means.

Hyatt Regency London Olympia will be part of a major redevelopment project transforming Olympia, London's historic conventioncentrebuilt in 1873, into a comprehensive convention, entertainment, and cultural district in West London. Anchored by the iconic glass barrel-vaulted roofs of the Grand and National Halls, the new 14-acre site will feature a boutique multi-screen arthouse cinema, a 4,000-capacity music and performing arts venue, a 1,500-seat theatre, a rooftop sky garden, as well as restaurants, shops, cafés, and office and co-working spaces.

Hyatt Regency London Olympia will offer 204 rooms, a bar and restaurant, as well as a lobby lounge. Additionally, there will be three meeting rooms and direct connectivity to the London Olympia Convention Centre.

Duties and responsibilities related tothe HousekeepingManager role

• Leading and managing the housekeeping department to uphold exceptional standards of cleanliness, organisation, and guest satisfaction and feedback
• Develop and implement cleaning schedules, procedures, and standards tomaintain high levelsof cleanliness and hygiene throughout the property
• Monitor and manage inventory of cleaning supplies, linens, and amenities to ensure adequate stock levels
• Liaise,monitor, and collaborate with housekeeping services provider to ensure adherence to cleaning protocols and brand standards
• Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure cleanliness and compliance
• Collaborate with other departments, including front office and engineering, to ensure seamless guest experiences

About you

Previousexperience in housekeeping management within the premium hotel segment is essential. Excellent leadership, communication, interpersonal, and guest service skills arerequired.

Benefits ofthe HousekeepingManager roleinclude

12 complimentary nights a year across Hyatt Hotels worldwide

Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!

Business attire laundered complimentary

Headspace membership and access to our Employee Assistance Programme

50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels

Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt ‘We care for people so they can be their best’.This isdemonstratedin our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!

Being part of Hyatt means always having space to be you. We are passionate about diversity,equityand inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages,abilitiesand identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job –it’sa career for people who care.

Next Steps: Apply today forthis HousekeepingManager roleand start your journey with Hyatt Hotels!

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