Housekeeping Manager

Mar Hall; Bishopton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury hotel in Scotland is seeking a Housekeeping Manager to oversee operations, ensuring that all areas uphold five-star presentation and cleanliness standards. The successful candidate will lead a dedicated team, manage daily operations, and maintain guest satisfaction through exceptional service and attention to detail. We offer generous benefits including annual leave and discounts on services.

Benefits

31 days annual leave

Discounts on overnight stays

Free leisure club membership

Discounts on Spa treatments

Qualifications

• Experience in a Housekeeping management or assistant management role within a luxury hotel.
• Strong understanding of housekeeping standards and quality control.
• Ability to manage a diverse team and maintain high presentation standards.

Responsibilities

• Lead daily operations of the Housekeeping Department.
• Organise task allocation and cleaning schedules.
• Conduct regular inspections of rooms and public spaces.

Skills

Housekeeping management experience

Attention to detail

Organizational skills

Leadership skills

Communication skills

Education

Hospitality qualification or relevant training certification

Job description

About Us

JA Mar Hall Golf & Spa Resort is a peaceful countryside retreat and soulful escape, your haven of Scottish charm, spa indulgence, and championship golf. Recently, Mar Hall proudly joined the JA Resorts & Hotels portfolio, a heritage hospitality brand with properties across Dubai, the Maldives, Seychelles, and Scotland. This exciting new chapter brings global expertise and fresh vision to our estate, while staying true to the warmth and authenticity that guests have always cherished.

As part of JA Resorts & Hotels, our team is now connected to a wider international family, offering new opportunities for growth, innovation, and career development. Together, we are shaping a future where Scottish heritage meets world‑class hospitality.

The Role

We are seeking a dedicated and hands‑on Housekeeping Manager to lead the day‑to‑day operations of our Housekeeping Department. As a key head of department and direct report to the Director of Rooms, you will play a central role in ensuring that all bedrooms, public areas, and back‑of‑house spaces consistently meet the highest standards of presentation, cleanliness, and luxury.

You will oversee the housekeeping team and supervisors, support departmental planning, and work closely with the Director of Rooms to deliver exceptional guest satisfaction and operational excellence. This role requires exceptional attention to detail, strong organisational skills, and the ability to motivate and inspire a busy team in a luxury environment.

Key Responsibilities

Operational Leadership

• Lead the daily operations of the Housekeeping Department, ensuring rooms and public areas meet five‑star presentation standards.
• Organise daily task allocation, cleaning schedules, and workload distribution across the team.
• Conduct regular inspections of rooms, corridors, and public spaces, addressing issues promptly and ensuring full compliance with brand and safety standards.
• Support the Director of Rooms with departmental planning, project rollouts, and continuous improvement initiatives.
• Oversee linen/laundry operations and ensure linen quality, stock levels, and par levels are effectively maintained.

Guest Experience & Service Excellence

• Maintain a high level of visibility around the resort, responding to guest requests and ensuring prompt resolution of issues.
• Work with the Director of Rooms to analyse guest feedback and identify improvements that enhance the guest experience.
• Ensure VIP rooms and special requests are delivered to the highest standard.
• Liaise effectively with Front Office, Maintenance, F&B, and other teams to ensure seamless communication and guest satisfaction.

Team Development & Leadership

• Lead, motivate, and support the housekeeping team, creating a positive culture of pride, ownership, and high performance.
• Conduct daily briefings, training, and on‑the‑job coaching to develop skills and ensure consistency.
• Support recruitment, onboarding, and performance management of housekeeping employees.
• Foster teamwork and develop supervisors to take on greater responsibility and skill growth.

Financial Management

• Assist in managing the housekeeping budget including labour planning, linen usage, amenities stock control, and operational costs.
• Support the Director of Rooms in maintaining cost efficiency without compromising quality or standards.
• Monitor chemical usage, equipment care, and wastage reduction initiatives to protect assets and control expenditure.

Strategic & Continuous Improvement

• Contribute to initiatives that elevate standards, streamline operations, and enhance guest satisfaction.
• Help implement best practices and new procedures aligned with JA Resorts & Hotels’ luxury benchmarks.
• Work collaboratively with the Director of Rooms to identify long‑term development opportunities for the department.

Compliance & Quality Assurance

• Ensure strict adherence to all health, safety, COSHH, and cleaning chemical procedures.
• Maintain high levels of hygiene, infection control, and cleanliness throughout all areas of responsibility.
• Conduct regular audits and follow up with corrective actions where required.

About You

We are looking for someone with:

• Experience in a Housekeeping management or assistant management role within a luxury or four/five-star hotel environment.
• Strong operational understanding of housekeeping standards, room presentation, and quality control.
• High levels of attention to detail and pride with a desire to elevate five star standards.
• Excellent organisational and leadership skills with the ability to manage a diverse team.
• A keen eye for detail and a passion for delivering exceptional guest experiences.
• Confident communicator with the ability to liaise effectively across departments.
• Proactive, hands‑on, and adaptable, with the ability to stay calm under pressure.
• Strong knowledge of health & safety, COSHH, and cleaning procedures.
• Flexible approach to working hours including weekends and evenings.

Desirable but not essential:

• Experience working within Forbes Travel Guide, AA Rosette/Red Star, or similar luxury standard environments.
• Previous experience in a resort style property.
• Hospitality qualification or relevant training certification.

Why Join Us

At JA Mar Hall, you’ll find more than just a job—you’ll discover a place to belong and a career to grow. We offer:

• 31 days annual leave
• Discounts on overnight stays for you, and your friends & family.
• Free leisure club membership
• Discounted leisure club membership for your friends & family.
• 50& discount on Spa treatments
• Golf discounts for you, and your friends & family.
• 50% discount on food during dining experiences for you +3 guests. 25% discount on beverage.
• Access to Wisdom – our dedicated employee assistance programme providing confidential support for your emotional, physical and financial wellbeing.