Housekeeping Assistant Manager - Cardiff

Village Hotels; Cardiff; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Gym membership

Hotel stays

Food & drink discounts

Friends & family discounts

Brand discounts

Mental health support

Job summary

Village Hotels in the United Kingdom is seeking a hands-on Housekeeping Supervisor to support the Housekeeping Manager in daily operations. You will supervise floors, allocate tasks in real time, and lead by example with room inspections and coaching to uphold top cleanliness and guest experience standards.

You’ll monitor budgets, manage staff shifts, ensure COSHH and hygiene compliance, and handle guest requests with professional, brand‑protecting resolutions.

Qualifications

• Proven leadership experience in housekeeping or hospitality.
• Ability to manage real-time operations and shift planning.
• Commitment to high cleanliness standards and guest satisfaction.

Responsibilities

• Visible leadership through frequent inspections of guest rooms, corridors, and public areas, with coaching and immediate corrective action.
• Real-time operational control: adjust daily work allocation and track productivity metrics.
• Monitor costs: linen usage, shift payroll hours, and stock levels to avoid waste.
• Handle guest requests and complaints directly with swift, professional resolutions that protect the brand.
• Ensure compliance with health, safety, hygiene and COSHH regulations and immediately correct unsafe practices.

Skills

Leadership

People management

Coaching

Inspection & quality control

Guest experience focus

Job description

Your focus is to actively support and work alongside the Housekeeping Manager in the day-to-day running of the housekeeping department. This is a hands‑on operational leadership role, combining floor‑based supervision with planning, real‑time work allocation, and shift control. You will lead from the front, conducting inspections, re‑checking rooms, and directly coaching the team during service to deliver exceptional cleanliness, presentation, and guest experience standards. Why Village? At Village, we do hospitality a little differently. We are all about personality, genuine connections, and creating great experiences for our guests and each other. That is why we back our teams to be themselves, take ownership, learn new skills, and grow their careers.

• We Can & We Do: We show up to make a genuine difference and do fantastic work everyday, with purpose. We monitor the delivery of standards in real time and drive a "right first time" culture across the department.
• We Will: Treat each other with respect and dignity. No ego, no drama. We try our best, look out for each other, and step into operational gaps or clean rooms alongside our team when needed.
• We Care: We care about our impact on guests, the community, and each other. We build a positive team culture through on-the-floor coaching, recognition, active support, and continuous development.

Your Shift: What You'll Actually Be Doing

• Visible Leadership: Conducting frequent inspections of guest rooms, corridors, and public areas, taking immediate corrective action to release top-quality spaces.
• Real-Time Operational Control: Monitoring room status based on arrivals, adjusting daily work allocation, and tracking productivity metrics like minutes per room.
• Commercial Support: Controlling operational costs by tracking linen usage, managing shift payroll hours, and keeping cleaning supplies fully stocked without waste.
• Service Recovery: Handling guest requests and complaints directly, ensuring swift, professional resolutions that protect our brand reputation.
• Compliance & Safety: Enforcing absolute compliance with health, safety, hygiene, and COSHH regulations, immediately correcting any unsafe practices.

How We Succeed Together

We do not micromanage. It takes a village, so we believe in Ownership & Integrity, giving you the autonomy to deliver daily shift priorities, run team briefings, and coordinate directly with other departments. We Empower & Elevate our people. If you want Room to Grow, we provide funded qualifications and internal moves to support your personal career progression. We constantly Innovate & Progress so we can Inspire Excellence, promote true pride in every task, and smash our guest satisfaction targets together.

The Perks: What's In It For You?

• Gym Membership: 2 x complimentary gym memberships at your home hotel.
• Hotel Stays: Hotel rooms from 20 across 35 hotels.
• Food & Drink: 50% off food and drink for you and up to 5 guests, plus 75% off Sunday dinner for up to 6 people.
• Friends & Family: 2 friends or family members get 25% off F&B, even when you are not there.
• Retail & Lifestyle: Hundreds of brand discounts via the Village app.
• Support: 24/7 Mental Health support via our Employee Assistance Programme.

Think You've Got the Right Energy? We are not looking for perfect CVs, we are looking for great leaders. If you enjoy building an engaged team, love a hands‑on operational role, and take real pride in creating immaculate guest spaces, we want to hear from you. Bring your personality, your drive, and your ambition.

Previous experience is great, but your attitude and energy matter much more to us. If you are friendly, positive, love working with people, and enjoy being part of a busy team, we will give you all the support, training, and opportunities you need. Because it really does take a Village.