Housekeeping Assistant Manager

Gleneagles Townhouse; City of Edinburgh; On-site; GBP 41,000; Full time

Job summary

A luxury hotel in Edinburgh is seeking an experienced Assistant Housekeeping Manager to join its team. The ideal candidate will supervise the housekeeping staff and ensure the highest standards of service and cleanliness. Responsibilities include managing operations, participating in meetings, and overseeing staff training while maintaining an excellent customer service track record. Competitive salary with benefits including discounts, and personal development opportunities included.

Benefits

30 days holiday

50% discount on Food & Beverage

Golf Membership for £50.00

Qualifications

• Experience in a housekeeping management role, ideally in hospitality.
• Punctual and willing to work a flexible schedule.
• Ability to manage complex situations and multi-task throughout the day.

Responsibilities

• Assist and supervise housekeeping staff, ensuring smooth operations.
• Participate in departmental meetings and maintain standards.
• Manage operating costs and support recruitment and training.

Skills

Strong previous experience in a similar role

Outstanding customer service track record

Highly organized

Strong IT skills

Great communication skills

Tools

Microsoft Word

Opera

Alice

Job description

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COME AND JOIN US . . .

One of Scotland's finest and most iconic 5‑star hotels and members Club, we are currently seeking an experienced, supremely professional and guest focused Assistant Housekeeping Manager to join our Housekeeping Team

The on target earning potential for this role is £40,669/ annual salary – comprising a base salary of £33,669 plus a qualified estimate of £7,000 in gratuities and service charge* As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards

About Gleneagles

For the past century we've been making memories at our iconic hotel and sporting estate in rural Perthshire. Gleneagles Townhouse, our luxury hotel and members' club on St Andrew Square, Edinburgh, has created an exciting new chapter in our history. Crowned 'Employer of the Year' at the 2024 Cateys, and No.7 in the Conde Nast Traveler Readers' Choice Awards for The Best Hotels in the Rest of the UK, 2024, everything we do is about surpassing expectations and creating unrivalled adventures for our guests.

Working at Gleneagles

We're devoted to making our people feel as valued as our guests. In this way, we strive to support the whole 'you' – not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here to develop a career, some work full‑time, while others have a part‑time schedule to fit around their personal commitments. However long you plan to stay with us and whatever hours you'd prefer to work, we're open to flexible working requests and offer hours, shift patterns and contract types to suit everyone

Here's a bit more detail on what we see you doing in this role

• Reporting to our Executive Housekeeping Manager, you'll assist and supervise your own mighty team of Housekeeping Attendants
• Supervising and managing the day to day Housekeeping team operation, making sure this runs without a hitch, delegating tasks to Supervisors Public Area Attendants, Housekeeping Attendants and House Porter
• Attending and proactively participating in daily and monthly departmental meetings, you'll have an important role in the set up and service of the Townhouse, maintaining and continually improving our standards and the quality of our service, consistently exceeding our guest expectations
• Ensuring operating costs are managed effectively, you'll have responsibility for stock take completion and stock ordering, always ensuring the most organised and efficient methods
• Supporting the recruitment, departmental induction, training, supervision and monitoring of our team, including performance reviews, handovers, daily briefings and reports
• Always warm and thoughtful, you and your team will make sure all guest requests and queries are responded to promptly, effectively and professionally.
• You'll check all areas before, during and at the end of each shift, ensuring our sky‑high standards are maintained; you'll also carry out daily maintenance and cleanliness checks across all areas of both guest and colleague facing areas.
• Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us luxurious in every way

The kind of person we're looking for

• You have strong previous experience within a similar role, ideally within the Hospitality industry, with an outstanding customer service track record
• Highly organised, punctual and willing to work a flexible schedule, you're approachable, helpful and self‑motivated
• Your IT skills are strong and you're proficient in use of Microsoft word, Opera and Alice
• A high performer that's always looking for a better way to do things; you're adept at managing complex situations, invariably able to multi‑task throughout the day
• You genuinely care about people, you're compassionate, and a very natural relationship builder; collaborating with others comes naturally to you, you know that it's the sum of the parts that will reap the greatest reward
• Ready for doing things differently, you're comfortable working in an environment where things move quickly, where hands on approach and a can‑do attitude is key
• Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Gleneagles brand
• You have a positive "can do" attitude to solving problems in a professional and courteous manner
• A strong team player with great communication skills and an enthusiastic approach; you're well organised and punctual with an eagle eye for detail
• You want to be part of a team that works hard, supports each other and above all has fun along the way

Time to let your hair down

• 30 days holiday (including bank holidays) that increases with service
• Seasonal parties and local social events
• 50% discount on Food & Beverage, Country Pursuits, Spa and Hair Salon (Mon‑Thurs) and the Golf Driving Range
• Golf Membership (with access to all 3 championship courses) for £50.00 per annum

Treats in your pocket

• Flexi points into yourPerkbox wallet to spend as you choose. The points can be spent immediately, or you can save them up over a number of months, for perks that cost that little bit more. All this gives you greater choice, so you can pick the things that mean the most to you!
• A generous 'refer a friend' scheme

Be our guest

• Stay with us as a guest at Gleneagles or Gleneagles Townhouse for up to 2 nights per year at £95.00 per night - a benefit available upon completion of 12 months service
• Friends & Family discounted rate of £225 - £275 B&B per night at Gleneagles
• Enjoy discounted rooms and restaurants rates with up to 50% off across the wider Ennismore brands and hotels, located across some spectacular locations, including London, Paris, Rome, Dubai, Doha, Rio, NY, Chicago and LA...to name just a few

Investment in your development and wellbeing

• Pension scheme
• Life Insurance
• Employee Assistance Programme, offering support and confidential advice for you and your family when you need it most
• Ongoing investment in your personal development with access to internal and external training qualifications and programmes
• Internal career opportunities across a wider range of specialisms and departments
• Monthly recognition programme
• Volunteering day every year with a charitable partner of your choice
• Gleneagles Cycle Scheme to spread the cost of the bike that you really want and reduce your carbon footprint

*About gratuities & service charge:

• Gratuities (tips) and service charge (an additional charge added to our room rates and services across the hotel that is passed directly to our employees) are paid on a pro‑rata basis regardless of your role.
• It is estimated that in 2025, our full‑time employees can expect to receive around £7,000 in addition to their annual salary

If you are interested in the Housekeeping Assistant Manager position, please forward your most recent CV to us today!