Household Support Fund Top-Up Grant Assessor - Local Authority

Reed; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A Local Authority is seeking a Household Support Fund Top‑up Grant Assessor to provide financial assistance and support to residents facing cost-of-living challenges. The role involves assessing applications, giving tailored advice on budgeting, and helping connect residents to essential support services. Strong knowledge of benefits and excellent communication skills are essential. This is a hybrid position requiring about one day in the office per week.

Qualifications

• Strong knowledge of benefits, housing, or debt advice.
• Proven experience in customer-facing roles (phone, email, or face-to-face).
• Excellent communication and problem-solving skills.
• Ability to manage a caseload independently and work under pressure.

Responsibilities

• Assess grant applications quickly and accurately.
• Provide tailored advice on benefits, budgeting, and income maximisation.
• Signpost residents to debt advice and other essential support services.
• Reduce arrears and recovery actions through early engagement and sustainable repayment plans.
• Deliver immediate financial assistance while promoting lasting positive change.

Skills

Knowledge of benefits

Customer-facing experience

Communication skills

Problem-solving skills

Job description

Household Support Fund Top‑up Grant Assessor

Location: Hybrid - Local Authority in Berkshire – approx. 1 day per week in office Contract: Temporary contract until March 2026 Start Date: Immediate

Make a Real Difference in Your Community

The Local Authority is committed to supporting residents through the cost‑of‑living challenges. They are piloting an enhanced Household Support Fund scheme that provides joined‑up support and extra financial help, aiming to reduce enforcement action and improve financial resilience for local households.

As a Household Support Fund Top‑up Grant Assessor, you will play a key role in delivering immediate financial assistance while helping residents achieve long‑term stability.

What You’ll Do

• Assess grant applications quickly and accurately.
• Provide tailored advice on benefits, budgeting, and income maximisation.
• Signpost residents to debt advice and other essential support services.
• Reduce arrears and recovery actions through early engagement and sustainable repayment plans.
• Deliver immediate financial assistance while promoting lasting positive change.

What We’re Looking For

• Strong knowledge of benefits, housing, or debt advice.
• Proven experience in customer‑facing roles (phone, email, or face‑to‑face).
• Excellent communication and problem‑solving skills.
• Ability to manage a caseload independently and work under pressure.

Working Arrangements

• Hybrid working: approximately one day per week in the office.

Apply Now!!

Alternatively contact Muzna Naqvi at Reed Reading office