House Manager

THE PIG Hotels (Home Grown Hotels); Swanage; On-site; GBP 36,000 - 41,000; Full time

Job summary

A leading hospitality group is seeking a House Manager for their Swanage location. In this operational role, you will ensure the effective running of hotel services, enhance guest experiences, and manage a team across various departments. The ideal candidate has at least three years of hospitality management experience and familiarity with OPERA or Fidelio systems. This position offers opportunities for progression within the company and includes various employee benefits such as staff stays and discounts.

Benefits

Free B&B staff stays

35% discount on food, beverages & treatments

Meals on duty

Annual holiday increase (up to 33 days)

Take home goods - cost price

Access to on-demand GP and wellness services

Learning & development courses

Anniversary vouchers

Qualifications

• Minimum three years’ experience in hospitality management.
• Solid knowledge of guest relations and F&B operations.
• Ability to handle Duty Manager shifts and emergency situations.

Responsibilities

• Oversee daily operations and respond to guest needs.
• Lead the reception, treatments, grounds, maintenance, housekeeping teams.
• Coordinate service to enhance guest experiences.

Skills

Hospitality management

Guest relations

Leadership

Decision-making

Communication

Attention to detail

Tools

OPERA

Fidelio

Job description

House Manager - Swanage, Dorset

Location: THE PIG- on the beach, Studland, Dorset BH19 3AU

Salary: £36,000 per annum, (OTE £40,590 per annum including tronc)

Hours: 45 hours per week, including weekends

As House Manager, you will play a key role in ensuring the smooth operation of the hotel's front-of-house, enhancing guest experiences, and driving revenue growth.

You’ll oversee daily operations and respond promptly to guest needs. Your leadership will coordinate Reception, Treatments, Grounds, Maintenance, Housekeeping, and Night Porters to deliver exceptional service.

This is a hands‑on operational role requiring composure under pressure, strong decision‑making, and attention to detail. Clear communication and organization will be essential as you lead the team to create memorable guest experiences.

Reporting to the Hotel Director and Deputy General Manager, you’ll be the first point of contact for guest and staff queries. The role offers clear progression to Deputy General Manager and Hotel Director, and requires confidence in handling Duty Manager shifts and emergency situations.

The ideal candidate will have at least three years’ experience in hospitality management, with solid knowledge of guest relations and F&B operations. Experience with OPERA or Fidelio systems is preferred. Full training and induction across all hotel areas will be provided.

As part of a growing group, this role suits a driven professional eager to take on new challenges and develop within the company.

Benefits

• Staff stays - free B&B.
• 35% discount on food, beverages & treatments.
• Meals on duty.
• Annual holiday increase (up to 33 days)
• Take home goods - cost price.
• Free access for you and your family to an on-demand GP, Physiotherapy, and counselling services through Help@Hand.
• A range of learning & development courses.
• Anniversary vouchers - dinner with wine for 2.

Home Grown Hotels is committed to encouraging equality, diversity, and inclusion. We are an equal opportunity employer and will not discriminate against candidates based on any of the protected characteristics set out in the Equalities Act 2010.