House Manager

McCarthy Stone; City Of London; On-site; GBP 18,000; Part time

Job summary

A reputable housing management company in the United Kingdom is seeking a House Manager who will exemplify high-quality customer standards. Responsibilities include welcoming homeowners, providing front-of-house services, and managing the estate. Ideal candidates will have strong communication skills and customer service experience. This permanent position is for 25 hours per week, offering various employee benefits.

Benefits

Group personal pension

Life assurance

Employee Assist Scheme

Flexible working hours

Generous annual leave entitlement

Qualifications

• Extensive experience in a professional, customer-service-oriented position.
• Thrives in a busy, varied role where every day is different.
• Current or previous work-based first-aid qualifications are an advantage.

Responsibilities

• Welcoming new Homeowners and supporting them to settle into their apartments.
• Providing a professional front-of-house service and dealing with all visitors in a friendly manner.
• Managing the development – gardens and grounds – efficiently and effectively.

Skills

Excellent communication skills

Customer-service orientation

Problem-solving

Basic Health and Safety awareness

Computer literacy (Microsoft Word, Outlook)

Job description

We are seeking a customer centric House Manager to exemplify the high‑quality customer standards that we are renowned for. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, regular meetings to report company updates and address the priorities of our residents.

Responsibilities

• Welcoming new Homeowners and supporting them to settle into their apartments.
• Providing a professional front‑of‑house service and dealing with all visitors in a friendly manner.
• Being the first point of contact for all our Homeowners and offering help, support and advice as necessary.
• Collaborating with partners and suppliers to ensure the smooth running of the estate.
• Being the ‘face’ of McCarthy Stone for the families and friends of our Homeowners.
• Dealing with Homeowners issues with sensitivity and respecting their privacy.
• Managing the development – gardens and grounds – efficiently and effectively, providing a safe, secure, well‑maintained environment.
• Facilitating social interaction and helping Homeowners enjoy retirement living to the fullest.
• Ensuring that all Health and Safety requirements are adhered to.

Qualifications & Experience

• Excellent communication skills with a real "can‑do" attitude.
• Extensive experience in a professional, customer‑service‑orientated position.
• A professional approach with high quality standards.
• Thrives in a busy, varied role where every day is different.
• Resilient and able to problem‑solve effectively.
• Awareness of basic Health and Safety principles.
• Good level of computer literacy (Microsoft Word, Outlook).
• Current or previous work‑based first‑aid qualifications are an advantage; training will be provided on commencement.
• Previous experience in facilities or facilities management is desirable.
• Experience in community or estate management, or in a similar supporting role.
• A commitment to the principles of confidentiality and respect for privacy.

Salary & Benefits

• £17,908.61 per annum (equivalent to an hourly rate of £17,908.61 per annum).
• Permanent contract, 25 hours per week – Monday to Friday, shift pattern to be agreed.
• Benefits: group personal pension, life assurance, Employee Assist Scheme, flexible working hours, and generous annual leave entitlement.

Location & Working Hours

• Yewtree Court development, Sanderstead, Surrey.
• Hours: 25 hours per week – Monday to Friday, shift pattern to be agreed with hiring manager.

Why Join Us?

• Do you take pride in delivering excellent customer service?
• Do you enjoy multi‑tasking and finding solutions?
• Do you enjoy organising and facilitating social events?