House Manager

McCarthy Stone; Brook Street; On-site; GBP 19,000; Part time

Job summary

A leading retirement living provider is seeking a House Manager for their estate in Brentwood, Essex. In this role, you will be the main point of contact for residents, ensuring a welcoming environment and supporting their independent lifestyle. Responsibilities include managing supplier relationships, overseeing communal areas, and organizing events. The ideal candidate will have excellent communication skills and a proactive attitude, and be committed to providing high-quality service. The role offers part-time hours with a competitive salary and benefits.

Benefits

Group personal pension and life assurance

Employee Assistance Programme

Flexible working hours

Generous annual leave (25 days, rising to 28 days)

Qualifications

• Experience in a customer-facing or service management role.
• Demonstrates professionalism and a commitment to high-quality service.
• Is comfortable using basic digital tools.

Responsibilities

• Welcoming new homeowners and helping them settle into their new homes.
• Managing supplier relationships for smooth operations.
• Overseeing estate management including communal areas.

Skills

Excellent communication skills

Proactive attitude

Problem-solving

Event organization

Tools

Microsoft Word

Outlook

Job description

As House Manager, you'll be the friendly, professional point of contact for homeowners and their families. Your key focus will be supporting a safe, welcoming and independent lifestyle for our residents.

Key responsibilities

• Welcoming new homeowners and helping them settle into their new homes
• Providing a front-of-house service and engaging warmly with all visitors
• Being the first point of contact for residents and offering assistance, guidance, or support
• Managing supplier relationships to ensure smooth day-to-day operations
• Acting as the face of McCarthy Stone for homeowners' families and friends
• Handling resident concerns with sensitivity, confidentiality, and respect
• Overseeing estate management, including communal areas, gardens, and grounds
• Supporting the development of a strong community through organising social events and regular resident meetings
• Ensuring compliance with all Health and Safety requirements

We’re looking for someone who

• Has excellent communication skills and a proactive attitude
• Has previous experience in a customer-facing or service management role
• Demonstrates professionalism and a commitment to high-quality service
• Enjoys variety and takes initiative in a busy environment
• Can solve problems effectively and remain calm under pressure
• Is comfortable using Microsoft Word, Outlook, and other basic digital tools
• Has an awareness of basic Health and Safety (training will be provided)
• Holds or is willing to obtain first aid qualifications (training provided)
• Experience in property management is an advantage
• Enjoys organising events

£18,798.00 ACTUAL per year plus benefits and bonus

Part time – 25 hours per week (Monday to Friday, all year round) – NEW

House Manager – Retirement Living

Location: Sanders Court, estate in Brentwood Essex

Hours: 25 hours per week (Monday to Friday, all year round)

Salary: £18,798.00 ACTUAL per year plus benefits and bonus

We do not currently offer sponsorship - applicants must have the right to work in the UK.

Make a Difference Every Day

Are you passionate about delivering exceptional customer service? Do you thrive in a role that involves multi-tasking, problem-solving, and event organisation?

McCarthy Stone, the UK's leading retirement living provider, is looking for a House Manager to lead our welcoming estate in Brentwood Essex.

Why Work with McCarthy Stone?

We offer a rewarding role with a range of employee benefits, including:

• Group personal pension and life assurance
• Employee Assistance Programme
• Flexible working hours
• Work in beautiful surroundings
• Generous annual leave (25 days, rising to 28 days) plus bank holidays
• Access to our employee discounts platform (gift cards, supermarkets, restaurants, and more)