House Manager

McCarthy and Stone; Bedford; On-site; GBP 25,000; Part time

Job summary

A leading retirement living provider is seeking a House Manager for their estate in Bedford. The successful candidate will enhance the quality of life for Homeowners by providing exceptional customer service and managing community events. Experience in customer service and strong communication skills are essential. This role offers a part-time position with flexible working hours and various employee benefits including generous annual leave.

Benefits

Group personal pension

Life assurance

Flexible working hours

Generous annual leave

Qualifications

• Strong customer service orientation.
• Ability to manage and coordinate events.
• Understanding of health and safety requirements.

Responsibilities

• Welcome new Homeowners and assist their settling in.
• Provide professional front of house service.
• Organize and coordinate social events for Homeowners.
• Manage the estate’s gardens and grounds.

Skills

Excellent communication skills

Experience in customer service

Problem solving

Computer literacy (Microsoft Word, Outlook)

Education

First aid qualifications (desirable)

Job description

Do you take pride in delivering excellent customer service?

Do you get satisfaction from a role that involves multi-tasking and finding solutions?

Do you enjoy organising and facilitating social events?

McCarthy Stone is the leading UK’s retirement living providers. We are looking for a House Manager to lead their NEW estate at Miller Place, Bedford, Bedfordshire

Hours

25 hours per week Monday to Friday, working throughout the year.

Salary

£25,.44 FTE – ACTUAL £ .42 plus benefits

Benefits

Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave (starts at 25 days and will rise to 28 days max (1 additional day per year) plus bank holidays), entitlement access to benefits platform offering discounted Gift Cards and eGifts and offers for leading brands including restaurants and supermarkets.

About the Role of a House Manager

We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager’s key role is to enhance our Homeowner’s quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for managing a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. We welcome applications from candidates who have experience of working in front line services, or customer service management roles.

Some of the House Manager duties within this role include :

• Welcoming new Homeowners and supporting them to settle into their apartments.
• Providing a professional front of house service and dealing all visitors in a friendly manner.
• Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.
• Working in collaboration with our partners and suppliers to ensure the smooth running of the estate
• Being the ‘face’ of McCarthy Stone for the families and friends of our Homeowners.
• Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.
• Managing the development –gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment
• Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.
• Ensuring that all Health and Safety requirements are adhered to.

The successful candidate will have the following key competencies :

• Excellent communication skills with a real “can do” attitude.
• Extensive experience in a professional customer service orientated position.
• A professional approach with high quality standards.
• Thrives in a busy a varied role, where every day will be different.
• Be resilient and can problem solve effectively.
• An awareness of basic Health and Safety will be a distinct advantage.
• A good level of computer literacy including Microsoft Word and Outlook.
• Previous / current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.

As part of McCarthy & Stone Management Service, a successful and fast expanding national company, you’ll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more.

Could this role be the perfect job for you?