House Host

WGB - Front Desk; Tregurrian; On-site; GBP 20,000 - 25,000; Full time

Job summary

A contemporary beach hotel in the United Kingdom is seeking a Front of House Host to create memorable experiences for guests and manage a variety of requests. As the first point of contact, your role will involve checking guests in and out, assisting with queries, and ensuring a warm welcome at reception. The ideal candidate will possess excellent communication skills, meticulous attention to detail, and previous Front of House experience. Join a supportive team dedicated to providing outstanding hospitality.

Benefits

Discounts on hotel stays

Discounts on spa treatments

Free surf lessons

Team social events

Career development opportunities

Qualifications

• Must have previous Front of House experience ideally in a hotel.
• A First Aid qualification is desirable.
• Holding a current Enhanced DBS is a plus.

Responsibilities

• Assist guests with bookings and inquiries to ensure a comfortable stay.
• Check guests in and out efficiently.
• Address guest complaints and escalate when necessary.
• Maintain cleanliness in public spaces and adhere to Health & Safety laws.

Skills

Meticulous attention to detail

Good communication skills

Basic IT skills

Previous experience with property management systems

Administrative skills

Prioritising and time management

Basic knowledge of Microsoft Office

Job description

Front of House Host |WatergateBayHotel|Front Desk

Set on a spectacular, two-mile surfing beach on the North Cornwall coast, Watergate Bay Hotel is the perfect destination for a contemporary beach holiday and it’s a wonderful place to take your hospitalitycareer to new heights.

With a team that values connection, flexibility, variety, and challenge, we're all about making a meaningful impact on our guest’s holiday. Our three core values - We Care, We Notice, We Change – show what it means to work for a hotel which goes above and beyond for our team and guests.

At Watergate Bay, we don't just provide a place for our guests to rest their heads - we create memorable experiences that they'll remember for a lifetime. It’s all about the balance of life. Being active, getting amongst the elements, spoiling yourself a little, chilling out, getting cosy, and most of all having a good time.

An unforgettable holiday experience amidst two miles of sand, sea air and surf, Watergate Bay Hotel offers a modern take on a beach break. For our guests, how their stay makes them feel is crucial; cared about, looked after, welcome.

Our Front of House Host role:

Excitingly, your role will be across three key front of house areas:

• Front desk - a warm arrival awaits at reception where your team will be the constant point of contact for all guests and visitors.
• Swim Club – our take on a spa, where outdoors meets indoors and beach meets hotel. Your team will ensure it's always ready for our guests’ active relaxation.
• Beach Lofts – seven beach lofts, each with their own unique character, with private access to the beach and unbroken sea views.

We’re looking for a host who is an attentive, outgoing individual with a can-do attitude to make guests feel at home, from first impression on the phone to final goodbye at the end of their stay. Guests will remember you for underpinning the happiness that shaped their holidays as you showcase the spirit of Watergate Bay with your friendly welcome, effortless charm and seamless efficiency.

Please note this role will be a mixture of shifts working five days out of seven to include weekends and bank holidays.

As our Front of House Host you’ll be:

• Assisting with all aspects of a guest’s stay, from booking meals and treatments to helping with luggage and dealing with any queries or concerns.
• Going above and beyond guest expectations to provide a welcoming positive and comfortable experience, whether in person, over the phone or through other forms of communication.
• Checking guests in and out.
• Taking room service orders and delivering to guests’ rooms.
• Spotting when guests might need help and being on hand to offer it.
• Knowing the hotel inside out and being fluent in all policies, systems and procedures so that any guest query can be addressed the moment it’s made.
• Lending a sympathetic ear if there are any complaints, recording and handling them if you can, or escalating them to your House Manager.
• Completing daily tasks quickly and efficiently, as and when they are required.
• Acting in accordance with Health & Safety laws.
• Keeping public spaces clean and tidy.
• Being an active and engaged member of the team and carrying out duties to assist in the smooth running of the hotel, as requested by your line manager.
• Living and breathing the Watergate Bay Hotel brand.

The skills you’ll be sharing with us:

• Meticulous attention to detail. Whether it’s pre-arrival, or in house, you’ll notice when a guest needs help with something – sometimes before they do
• Previous experience of using property management systems
• Basic knowledge of Microsoft Office, Word, Excel and Outlook
• Good communication skills
• Experience of hotel computer systems
• Adept at prioritising and time management
• Administrative skills
• Basic IT skills

It would also be great if you have:

• Previous Front of House experience (ideally within a hotel environment)
• A First Aid qualification
• A current Enhanced DBS
• Previous Food and Beverage experience

What we can offer in return:

• A relaxed, professional place to work in a beautiful location – at one of the UK’s most striking beaches
• A welcoming team, eager to support and encourage each other
• Excellent career prospects in an ever-expanding organisation
• Special rates for you and your friends and family to stay within our Hotel Group
• Discounts on treatments in Swim Club
• Discounts for you and your friends and family at: Zacry’s, The Beach Hut, and Living Space restaurants
• Discount at Cubs coffeeshops
• Discounts at Shop on the Beach and other partner businesses
• Free surf lessons, surfboards and wetsuits hire from Wavehunters
• Team social events throughout the year
• Team assistance scheme – a dedicated helpline for support & advice on topics from mental health through to managing your finances

From discounted stays to training and development opportunities, we're all about helping our team achieve their personal and professional goals. Located on the sunny, sandy, Cornish coast, you'll never be short on inspiration.

If you would love to join us as our Front of House Host, apply now and be part of our journey at Watergate Bay hotel, a wonderful place to work.