HotelFood & Beverage Assistant

Aimbridge EMEA; Cardiff; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hospitality group in Cardiff is seeking a Food and Beverage Assistant to ensure guests have a first-class dining experience. Responsibilities include greeting guests, taking orders, serving food and drinks, and maintaining an organized dining area. The ideal candidate will possess strong customer service skills and be flexible with shifts. This role offers opportunities for growth and excellent staff benefits including hotel discounts and industry-leading training.

Benefits

Industry leading training and development opportunities

Hotel discounts and up to 50% discount on food & beverage

Access to Stream for financial wellbeing

Access to employee assistance programme

Uncapped incentives

Access to hotel gym facilities

Staff meals on duty

Free staff parking

Qualifications

• Passionate about providing an exceptional guest experience.
• Ability to engage guests in a friendly, professional manner.
• Willingness to support colleagues across the hotel.

Responsibilities

• Ensure guests have a first-class dining experience.
• Greet guests, take orders, and serve food and drinks.
• Maintain a clean and organized dining area.

Skills

Customer service skills

Strong communication skills

Team collaboration

Attention to detail

Flexibility for varying shifts

Job description

Job Responsibilities

As Food and Beverage Assistant you'll be responsible for ensuring that guests have a positive, first‑class dining experience. You'll greet guests, take orders, serve food and drinks, and handle payments. You'll maintain a clean and organised dining area, restock supplies, and assist with food preparation as needed while supporting the wider business. Excellent customer service skills and attention to detail are essential for this role. You will always work with Aimbridge's four pillars of Food and Beverage in mind: People, Product, Guest, Performance.

Qualifications

• Food and Beverage experience isn't essential, but you will be passionate about providing an exceptional guest experience and living through our brand standards.
• You have strong communication skills and can engage guests in a friendly, professional manner.
• You can work well in a team and collaborate with other staff members to provide excellent service to guests, being agile in your ability to support colleagues across the hotel.
• You have attention to detail and can maintain a clean and organised dining area.
• You are flexible to work varying shifts, including nights, weekends and holidays.

Aimbridge Hospitality EMEA is a division of the global Aimbridge Hospitality brand. We are passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and many others. From the rich diversity of our people and locations to our ‘people first’ approach to business, the Aimbridge experience is like no other. At Aimbridge, we recognize that people are the heart of our business. As a global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’.

About the Hotel

Mercure Cardiff North Hotel is located in the docklands district of Tiger Bay, 3 miles from Cardiff city centre. The hotel features a copper aesthetic with Welsh love spoons, textiles and miners' hats displayed. It is easily accessible by road, with the M4 close by and on‑site parking available. The hotel offers 11 meeting rooms, a gym, a private bar for up‑to‑150 guest sit‑down dinners, and a restaurant & bar called The Bay that caters to all tastes and provides a relaxed atmosphere for watching live sport. Conveniently located for both domestic and international travellers due to its proximity to Cardiff Central train station and Cardiff International Airport.

Benefits

• Industry leading training and leadership development opportunities
• Hotel discounts across the portfolio – staff rates and up to 50% discount on food & beverage and spa
• Access to Stream – up to 40% pay earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions
• Access to hotel gym facilities
• Staff meals on duty
• Free staff parking