Hotel Services Supervisor Porter & Patient Dining- St. Mary's Hospital

Imperial College Healthcare NHS Trust; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading NHS Trust in London is seeking a Supervisor to manage daily operations across hotel services. This fast-paced role requires strong organization and team leadership, focusing on service excellence and collaboration with clinical teams. Ideal candidates will have a passion for people and a commitment to high standards. Flexible working opportunities are available.

Benefits

Career development

Flexible working

Staff recognition scheme

Cycle to Work scheme

Car lease schemes

Season ticket loan

Onsite leisure facilities membership

Qualifications

• Strong organizational skills and a passion for people.
• Commitment to service excellence.
• Ability to manage logistics, staffing, and service delivery.

Responsibilities

• Coordinate all aspects of your designated service area, ensuring efficient and high-quality delivery.
• Lead and support your team with daily task allocation, absence management, and return-to-work interviews.
• Act as the key point of contact for staff, providing guidance, motivation, and performance oversight.
• Collaborate with clinical teams, facilities, and other hotel services to maintain seamless operations.
• Uphold Trust values and contribute to a safe, clean, and patient-focused environment.

Skills

Leadership skills

Organizational skills

Team management

Interpersonal skills

Job description

Overview

Lead with Purpose. Inspire with Action. Are you a born organiser with a passion for people and a commitment to service excellence? We’re looking for confident, hands-on Supervisors to lead our dedicated teams across the Imperial College Healthcare NHS Trust hospital sites.

This is no ordinary role – it’s fast-paced, high-energy, and absolutely vital to the smooth running of our services. As a Supervisor, you’ll oversee daily operations within one of our dynamic Hotel Services teams, whether it’s Patient Dining, Domestics or Portering. You’ll be the spark that drives your team to success, ensuring everything runs like clockwork, meeting the highest standards of safety, quality, and care. Managing logistics, staffing, and service delivery will be at the heart of your role, all while cultivating a culture of teamwork, professionalism, and excellence.

If you\'re ready to take ownership, inspire your team, and make a real difference in a leading NHS Trust, we can’t wait to hear from you!

Please note that for Domestic Supervisors we have full and part time vacancies!

Responsibilities

• Coordinate all aspects of your designated service area, ensuring efficient and high-quality delivery.
• Lead and support your team with daily task allocation, absence management, and return-to-work interviews.
• Act as the key point of contact for staff, providing guidance, motivation, and performance oversight.
• Collaborate with clinical teams, facilities, and other hotel services to maintain seamless operations.
• Uphold Trust values and contribute to a safe, clean, and patient-focused environment.

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.

Benefits

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

Equality and Flexible Working

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

This advert closes on Wednesday 5 Nov 2025