Hotel Reservations Specialist — Growth & Perks

Aimbridge; Lancashire; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global hospitality leader in Lancashire is seeking a Hotel Reservations Assistant to oversee the reservations process. The ideal candidate will possess strong communication and analytical skills, ensuring a seamless booking experience for guests. You will manage reservation systems, communicate effectively with guests, and provide real-time support to the Front Desk Agents. Join our inclusive team and contribute to delivering exceptional guest experiences.

Benefits

Industry leading training and development opportunities

Hotel discounts and staff rates

Access to hotel gym facilities

Free staff parking

24/7 employee assistance programme

Qualifications

• Experience working within a Medium to Large Hotel as part of the Reservations Team.
• Ability to present complex information in a clear and concise manner.
• Keen eye for detail to review reservations.

Responsibilities

• Oversee the reservations process from start to finish.
• Manage reservation systems and communicate with guests.
• Ensure reservations are accurate and up to date.

Skills

Excellent communication skills

Analytical and problem-solving skills

Attention to detail

Job description

A global hospitality leader in Lancashire is seeking a Hotel Reservations Assistant to oversee the reservations process. The ideal candidate will possess strong communication and analytical skills, ensuring a seamless booking experience for guests. You will manage reservation systems, communicate effectively with guests, and provide real-time support to the Front Desk Agents. Join our inclusive team and contribute to delivering exceptional guest experiences.