Hotel Receptionist - Manchester, Greater Manchester

Stock Exchange; Manchester; On-site; GBP 28,000; Full time

Job summary

A luxury hotel in Manchester is looking for a Hotel Receptionist who will serve as the first point of contact for guests. You will be responsible for providing exceptional service, assisting with check-in and check-out, and maintaining high hospitality standards. Candidates should have prior front-desk experience and excellent communication skills. This full-time role includes various shifts, including weekends, and offers competitive benefits including discounts and a pension scheme.

Benefits

Pension Scheme

Employee Assistance Programme

Food & Beverage Discounts

Employee Discount Rates

Gym Membership Discounts

Refer a Friend Scheme

Long Service Incentives

Meals on Duty

Qualifications

• Previous front-desk experience in hospitality is essential.
• Ability to remain calm and courteous under pressure.
• Strong understanding of customer service principles.

Responsibilities

• Act as a hotel ambassador representing the brand.
• Greet guests and assist with check-in and check-out.
• Comply with all Security and Health & Safety policies.
• Maintain high standards and be receptive to training.

Skills

Excellent communication skills

Organisational abilities

Multitasking

Customer service principles

Fluency in English

Tools

Opera

PMS systems

Microsoft Office

Job description

Hotel Receptionist - Manchester, Greater Manchester

Salary : £27,040 per annum

Location Description: Stock Exchange Hotel is located within the heart of central Manchester, positioned on Norfolk Street in between Market Street and King Street. Set within the former home of the Manchester Stock Exchange, every detail has been meticulously considered to create our luxury, boutique accommodation and capture the spirit and heritage of the building. This stunning example of Edwardian Baroque architecture, with its original marble, brass, and woodwork, has been carefully restored to breathe new life into one of the city’s most historically symbolic institutions. As part of the Autograph Collection by Marriott, Stock Exchange Hotel stands among a portfolio of independent hotels celebrated for their unique character and individuality. The partnership allows guests to enjoy the authenticity and personality of a boutique hotel, combined with the assurance and recognition of a global brand. With a dedicated, highly knowledgeable, and experienced team, the Stock Exchange Hotel is committed to curating unique experiences and quality service in an exquisite setting.

Job Description

This is a full‑time, 40‑hour role, including early, late and weekend shifts. We are looking for an outgoing Receptionist to join our meticulous Stock Exchange Hotel team.

You’ll bring the warmth and energy our guests love, confidently delivering exceptional service and ensuring every stay is memorable. As the first point of contact for our guests, you’ll become an expert on our hotel’s rich heritage and offerings, helping each guest feel informed and at home.

Responsibilities

• Act as a hotel ambassador at all times, representing the brand and the company.
• Greet all hotel guests and assist them with check‑in and check‑out.
• Comply with all Security and Health & Safety policies.
• Maintain an eye for detail, high standards, and be receptive to training and coaching.
• Work under supervision, be polite and helpful to both team members and guests, and exhibit good communication skills.
• Be fluent in spoken and written English and interact comfortably with multi‑cultural clientele.
• Possess a positive, motivated, friendly, trustworthy outlook whilst on duty.
• Act upon guest feedback to continually improve our experiences.
• Seek ways to continuously improve personal knowledge and skills and be actively involved with leaders in the creation of office best practices.

Qualifications

• Previous front‑desk experience in hospitality is essential.
• Previous experience with Marriott is preferred.
• Excellent communication and interpersonal skills with a warm and professional manner.
• Strong organisational and multitasking abilities, with keen attention to detail.
• Proficient in using computer systems and reservation software (e.g., Opera, PMS systems, Microsoft Office).
• Ability to remain calm and courteous under pressure and handle guest issues effectively.
• Good numeracy and administrative skills.
• Strong understanding of customer service principles and guest satisfaction.
• Confident in handling cash, payments, and basic financial transactions.

Benefits

• Pension Scheme – Gear up for the future with our pension scheme that ensures your financial stability.
• Heroic Employee Assistance Programme – We care about your well‑being, offering support and guidance when life throws its curveballs.
• Fantastic Food & Beverage Discounts – Enjoy mouth‑watering discounts at our partnered restaurants and bars.
• Mind‑Blowing Employee Discount Rates – As a GG Hospitality team member, you get exclusive access to unbeatable travel discounts, including Family Rates.
• Perks Galore with Reward Gateway – Explore a world of exciting offers on entertainment, fitness, shopping, and more.
• Gym Membership Discounts – Unlock exclusive savings to enhance your fitness journey.
• Refer a Friend Scheme – Share the greatness of GG Hospitality and enjoy bonuses for every new recruit.
• Long Service Incentives – Honour your commitment with special rewards and recognition for your loyalty over the years.
• Meals on Duty – Fuel your success with free meals on duty.