Hotel Receptionist / Customer Service Front of House / Front Desk (AWDO-P14113) in London)

AWD online; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hotel services provider in Central London is looking for a Front Desk / Front of House Hotel Receptionist. This full-time role involves providing excellent customer service, managing guest inquiries, and supporting hotel operations. Ideal candidates should have strong communication and multitasking skills, along with experience in a customer-facing environment. Flexibility in working hours is essential for this position. Competitive salary offered with a permanent contract.

Qualifications

• Previous experience in a customer-facing or front of house role.
• Proven experience of delivering excellent customer service.
• Experience with administrative duties and maintaining accurate records.
• Ability to work flexibly across morning and evening shifts.

Responsibilities

• Provide welcoming and efficient service for guests.
• Handle guest enquiries and process reservations.
• Ensure smooth check-ins and check-outs.
• Maintain confidential guest records.

Skills

Customer service

Multitasking

Communication

Organisational skills

Tools

Hotel systems or booking/CRM software

Job description

Front Desk / Front of House Hotel Receptionist

A great opportunity to join the company delivering excellent customer service, front desk support and administrative tasks in a busy hotel environment, using strong communication, organisation and multitasking skills.

If you’ve also worked in the following roles, we’d also like to hear from you: Front Desk Agent, Guest Services Assistant, Front Office Coordinator, Hotel Customer Service Advisor, Reception Administrator

Candidates will need to be available on a Full-Time, Permanent basis.

SALARY: Competitive

LOCATION: Central London (Zone 1)

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 37.5 hours per week, morning and evening shifts including weekends – flexibility is required for both shifts with day/days off on rotation

JOB OVERVIEW

We have a fantastic new job opportunity for a Full-Time Front Desk / Front of House Hotel Receptionist to provide a welcoming, efficient service for guests while maintaining accurate records and supporting daily hotel operations.

As a Front Desk / Front of House Hotel Receptionist you will handle guest enquiries, process reservations and ensure smooth check-ins and check-outs while delivering excellent customer service.

Working as a Front Desk / Front of House Hotel Receptionist you will support communication across departments, promote hotel services and help maintain a well‑organised and professional front office environment.

DUTIES

• Guest Management: Maintain confidential guest records and update information in the PMS
• Guest Registration: Greet, register and process guest check‑ins, ensuring required security information is obtained
• Room Coordination: Manage room changes and communicate special requests to relevant departments
• Financial Administration: Prepare End‑of‑Day reports, banking and credit checks, notifying management of issues
• Billing Accuracy: Ensure guest bills are accurate, posted correctly and processed efficiently
• Communication Support: Answer internal and external calls, handle enquiries and manage switchboard cover
• Correspondence Handling: Manage faxes, messages and guest communications for hotel departments
• Reservations: Take reservations via phone, fax, email or in person, following company sales policies
• Upselling: Promote hotel facilities and stay informed on rate structures and promotions
• General Knowledge: Maintain awareness of facilities, local attractions and transport routes
• Safety Compliance: Follow health, safety and emergency procedures and adjust hours as needed to maintain service

CANDIDATE REQUIREMENTS

• Previous experience in a customer‑facing or front of house role
• Proven experience of delivering excellent customer service
• Experience with administrative duties and maintaining accurate records
• Strong communication and multitasking skills
• Ability to work flexibly across morning and evening shifts
• Confident using hotel systems or similar booking / CRM software
• A professional, friendly and organised approach

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P14113