Hotel Receptionist / Customer Service Front of House / Front Desk

AWD online; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A hospitality company in Central London is seeking a Front Desk / Front of House Hotel Receptionist. The role involves providing excellent customer service, handling guest enquiries, and maintaining accurate records. Candidates should possess strong communication and multitasking skills, along with previous customer-facing experience. Flexibility for morning and evening shifts is essential. Competitive salary offered.

Qualifications

• Previous experience in a customer-facing or front of house role.
• Proven experience of delivering excellent customer service.
• Experience with administrative duties and maintaining accurate records.
• Ability to work flexibly across morning and evening shifts.

Responsibilities

• Maintain guest records and update information in the PMS.
• Greet, register and process guest check-ins.
• Manage room changes and communicate special requests.
• Ensure guest bills are accurate and processed efficiently.
• Answer calls and handle enquiries.

Skills

Strong communication

Multitasking

Customer service

Organisational skills

Tools

Hotel systems or similar booking / CRM software

Job description

Front Desk / Front of House Hotel Receptionist

A great opportunity to join the company delivering excellent customer service, front desk support and administrative tasks in a busy hotel environment, using strong communication, organisation and multitasking skills.

If you’ve also worked in the following roles, we’d also like to hear from you: Front Desk Agent, Guest Services Assistant, Front Office Coordinator, Hotel Customer Service Advisor, Reception Administrator.

Full‑time, permanent position. Salary competitive. Location: Central London (Zone 1). Working hours: 37.5 hours per week, morning and evening shifts including weekends – flexibility is required for both shifts with day/days off on rotation.

JOB OVERVIEW

We have a fantastic new job opportunity for a Front Desk / Front of House Hotel Receptionist to provide a welcoming, efficient service for guests while maintaining accurate records and supporting daily hotel operations.

As a Front Desk / Front of House Hotel Receptionist you will handle guest enquiries, process reservations and ensure smooth check‑ins and check‑outs while delivering excellent customer service.

Working as a Front Desk / Front of House Hotel Receptionist you will support communication across departments, promote hotel services and help maintain a well‑organised and professional front office environment.

DUTIES

• Guest Management: Maintain confidential guest records and update information in the PMS
• Guest Registration: Greet, register and process guest check‑ins, ensuring required security information is obtained
• Room Coordination: Manage room changes and communicate special requests to relevant departments
• Financial Administration: Prepare End‑of‑Day reports, banking and credit checks, notifying management of issues
• Billing Accuracy: Ensure guest bills are accurate, posted correctly and processed efficiently
• Communication Support: Answer internal and external calls, handle enquiries and manage switchboard cover
• Correspondence Handling: Manage faxes, messages and guest communications for hotel departments
• Reservations: Take reservations via phone, fax, email or in person, following company sales policies
• Upselling: Promote hotel facilities and stay informed on rate structures and promotions
• General Knowledge: Maintain awareness of facilities, local attractions and transport routes
• Safety Compliance: Follow health, safety and emergency procedures and adjust hours as needed to maintain service

CANDIDATE REQUIREMENTS

• Previous experience in a customer‑facing or front of house role
• Proven experience of delivering excellent customer service
• Experience with administrative duties and maintaining accurate records
• Strong communication and multitasking skills
• Ability to work flexibly across morning and evening shifts
• Confident using hotel systems or similar booking / CRM software
• A professional, friendly and organised approach

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. By submitting your job application to us you are giving us your express consent to submit your details to our Client for this purpose.