Hotel Receptionist: Create Warm Welcomes & Seamless Stays

HLG-Front Office; Horley; On-site; GBP 21,000 - 26,000; Full time

Job summary

A prominent hotel group in Horley is seeking a Receptionist to create a warm atmosphere for guests and provide excellent service. Responsibilities include managing check-in/check-out, handling inquiries, and ensuring seamless guest experiences. Ideal candidates should have a proactive attitude, strong organizational skills, and familiarity with hotel operations. This role offers competitive salary and various employee benefits including staff discounts and growth opportunities within the group.

Benefits

Free meals on duty

Uniform provided

Discounted rates for employees

Life assurance scheme

Employee assistance programme

Cycle to work scheme

Qualifications

• Strong organizational skills and attention to detail.
• Excellent communication skills with a high standard of written and spoken English.
• Experience in a similar role within a 4-star hotel is a significant advantage.

Responsibilities

• Manage check-in and check-out procedures efficiently.
• Greet guests with a warm welcome and ensure excellent service.
• Handle guest inquiries and resolve issues promptly and professionally.

Skills

Organizational skills

Excellent communication

Multitasking

Attention to detail

Positive attitude

Tools

Opera PMS

Job description

A prominent hotel group in Horley is seeking a Receptionist to create a warm atmosphere for guests and provide excellent service. Responsibilities include managing check-in/check-out, handling inquiries, and ensuring seamless guest experiences. Ideal candidates should have a proactive attitude, strong organizational skills, and familiarity with hotel operations. This role offers competitive salary and various employee benefits including staff discounts and growth opportunities within the group.