Hotel Receptionist

Wynnstay Arms (31038); Wrexham; On-site; GBP 10,000 - 40,000; Part time

Job summary

A local pub company in Wrexham is looking for a Hotel Receptionist who is friendly and passionate about customer service. You will create a welcoming atmosphere, handle guest requests, and work alongside a dynamic team. The position offers benefits like meal deals, discounts, and flexible hours. Ideal for those starting out or looking to develop their career in hospitality.

Benefits

30% discount at pubs, restaurants, and hotels

Reliable hours contract

£4.50 meal deal while on shift

Flexible working hours

High street and online discounts

Apprenticeship programmes

Access to well-being support

Qualifications

• Friendly and approachable demeanor.
• Passion for providing great customer service.
• Willingness to learn and adapt.

Responsibilities

• Create a welcoming atmosphere for guests.
• Handle customer queries and requests efficiently.
• Work collaboratively with the hotel and pub team.

Skills

Customer service skills

Computer skills

Ability to handle payments

Job description

We’re on the lookout for a Hotel Receptionist to join our team!

Make a difference to the moments that matter to us and our guests. As the voice and face of Marston’s Inns, you’ll provide exceptional customer service – with a smile for our guests, from the point of booking/ checking-in, right through to check-out.

As a Receptionist you’ll: Pride yourself on creating a welcoming atmosphere for all guests. Whether you’ve previous experience or you’re just starting out, as long as you’re friendly and approachable, you’ll be off to a great start.

• Have proven system/ computer skills, or willingness to learn
• Be passionate about providing great customer service, including dealing effectively and efficiently with any requests/ queries
• Be responsible for taking payments
• Work closely with the wider hotel and pub team to ensure business standards are met and delivered

What comes next is up to you: Whether you’d like to progress your skills and become an expert in the role you join us in, develop and seek that next level up, or explore wider opportunities across our pub, hotels and pub support centre we have a range of career pathways to suit all.

What you get from us: You’ll be joining an award-winning local pub company that puts people first, lives by people-led values, and offers real opportunities to advance your career - with genuine benefits that include:

• 30% off at all our pubs, restaurants, and hotels
• A reliable hours contract, to give you the security you deserve
• Refuel at work with our £4.50 meal deal option whilst on shift, including popular menu dishes plus a drink
• Flexible and part time hours offered to work around your family or higher education
• Exciting range of high street, online discounts and cashback offers
• Fantastic range of apprenticeship programmes to support your career
• A friendly and lively atmosphere, working alongside passionate and diverse teammates
• Access to Licensed Trade Charity for financial, mental, and emotional well-being support

Come as you are. Personality counts for more than anything else here. We’ll accept you and celebrate you for being you. We can’t wait to see what we can make happen together. Marston’s could be the making of you.

Marston’s. Where people make pubs.