Hotel Receptionist

Gulliver's Theme Park Resorts; Warrington; On-site; GBP 10,000 - 40,000; Full time

Job summary

A theme park resort in Warrington is seeking a Hotel Receptionist to provide outstanding customer service and ensure guest satisfaction. The role requires working 40-45 hours per week, with a mix of early and late shifts, including weekends. Ideal candidates should have excellent interpersonal skills, a friendly demeanor, and the ability to remain calm under pressure. Flexible hours and staff benefits are provided.

Benefits

Flexible Hours

Tickets for Friends and Family

Incentives & Rewards

Team Days Out

Full Uniform Supplied

Free On-site Parking

Opportunities for Progression

Qualifications

• Ability to work unsupervised.
• High standards of dress and presentation.
• Capability to handle difficult situations.

Responsibilities

• Meet, greet, and assist guests.
• Resolve guest complaints effectively.
• Ensure reception area is well-maintained.
• Assist in operating Costa Coffee unit.

Skills

Friendly and welcoming approach

Excellent interpersonal skills

Ability to remain calm in busy environments

Strong telephone manner

Job description

Location

Warrington

Hours

Full and Part Time roles available

Salary

Competitive

Description

The UK's newest theme park, Gulliver's Valley Resort is looking to strengthen the team by adding a hotel receptionist.

You will assist the manager in running the department, ensuring a seamless process and a fantastic experience for all guests. The role is a full time position, 40-45 hours per week with a mixture of early and late shifts, while weekend work is essential.

Main Tasks And Responsibilities

• To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
• To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service.
• To deal with guest requests to ensure a comfortable and pleasant stay.
• To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
• To be responsible for accurate and efficient accounts and guest billing processes.
• To assist in keeping the hotel reception area clean and tidy at all times.
• To report any maintenance, breakage or cleanliness problems to the relevant manager.
• To assist with the operation of the attached Costa Coffee unit.

Requirements / Qualifications

• A friendly and welcoming approach
• High standards of dress and presentation
• Ability to remain calm during difficult situations or in a very busy environment
• The ability to work unsupervised
• Excellent interpersonal skills, including a pleasant telephone manner

Staff Benefits

• Flexible Hours
• Tickets for Friends and Family
• Incentives & Rewards
• Team Days Out
• Full Uniform Supplied (including warm coats for colder months)
• Free On-site Parking
• Opportunities for Progression

Apply Today

Gulliver's is an equal opportunities employer.