Hotel Receptionist

Hotel Co 51; Hounslow; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hotel in Hounslow is seeking a friendly and passionate Receptionist. You will be responsible for delivering exceptional customer service, managing inventory, and ensuring compliance with food safety standards. The role offers competitive pay of £13.62 per hour and a range of benefits including training, health plans, and generous holiday allowances.

Benefits

Training and development opportunities

Health Cash Plan

Discounted room rates

Discount on Food & Beverages

Pension scheme

Twenty eight holidays annually

Qualifications

• Experience within the service industry is preferred.
• Knowledge of hotel systems like Opera and/or Micros.
• Understanding of Food Safety & Licensing laws.

Responsibilities

• Helping guests and creating positive experiences.
• Manage hotel room inventory and checking guests in/out.
• Operate Food & Beverage outlets effectively.
• Manage all bills and payments accurately.
• Prepare food, clean, tidy, and restock as necessary.

Skills

Customer service orientation

Team player

Ability to follow direction

Knowledge of Food Safety & Licensing laws

Familiarity with hotel systems

Tools

Opera

Micros

Job description

Full-Time contract

£13.62ph – competitive + amazing benefits!

We are looking for a friendly, passionate and energetic Receptionist to join the team at the Moxy.

As Receptionist you’ll be on the front line, delivering a first-class service.

You’ll be delivering attentive customer focused service, understand brand standards and enjoy working as part of a successful team. We encourage you to bring your own unique personality to the role and being yourself whilst working as part of a great team.

What We Will Offer You

• Training and development opportunities
• Health Cash Plan
• Discounted room rates for you, as well as your Friends and Family, at Marriott hotels worldwide
• Discount on Food & Beverages at Marriott hotels worldwide
• Enhanced Maternity/Paternity/Adoption pay
• Pension scheme
• Twenty eight holidays (annually increasing to max thirty three holidays)

Your Responsibilities

• Helping guests and creating positive experiences
• Manage hotel room inventory and checking guests in/out the Moxy way
• Operate Food & Beverage outlets the Moxy way
• Manage all bills and payments correctly
• Prepare food, clean, tidy, restock, take deliveries and organize BOH areas
• Follow all food safety, licensing and health and safety policies to work safely
• Supporting other Crew Members and follow direction from Crew Leaders
• Promote and support the Moxy brand & the Marriott Bonvoy loyalty program

Useful Experience

• Experience within the service industry
• Knowledge of hotel systems such as Opera and/or Micros
• Knowledge of Food Safety & Licensing laws
• Personal experience of travel and travel industry