Hotel Receptionist

Accor; Hartford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A notable hotel in Hartford, UK seeks a passionate individual for a hospitality role that emphasizes creating memorable guest experiences and delivering excellent service. Candidates should have a friendly demeanor and strong communication skills, with opportunities for career advancement within the Accor network. The position offers competitive pay, benefits, and flexible scheduling.

Benefits

Competitive salary and benefits package

Flexible rota

Discount Card for Accor Hotels Worldwide

Qualifications

• Fluent in English to best welcome and care for guests.
• Experience in hospitality preferred but not required.
• Able to work independently and manage shifts responsibly.

Responsibilities

• Welcome guests to the hotel and ensure excellent service.
• Register guests and process payments.
• Answer queries regarding in-house facilities.

Skills

Guest-focused personality

Strong communication skills

Problem-solving mindset

Ability to work under pressure

Job description

Responsibilities

• Welcome guests to the hotel and ensure service is handled excellently.
• Register guests and process payments.
• Update guest information in the system.
• Take and confirm reservations for guests.
• Answer any queries guests may have regarding in‑house facilities and local tourist information.
• Deliver excellent service to customers and ensure quality standards are consistently met.
• Maintain clean and organized work areas.
• Handle guest complaints and remarks promptly, providing timely responses.
• Pay close attention to detail and ensure quality in all aspects of your work.
• Be open to embracing change and adapting to new circumstances.

Qualifications

• A friendly, guest‑focused personality with a passion for hospitality.
• Experience in hospitality is preferred but not required.
• Ability to work independently and manage shifts responsibly.
• Strong communication skills and a problem‑solving mindset.
• Ability to cope well under pressure.
• Availability to work weekdays and weekends.
• To ensure you can best welcome and care for our guests you will need to be fluent in English.

About the Hotel

Our mission at Ibis Cambridge Central Station is to create memorable moments for our guests, by connecting hearts from arrival to farewell. If you have a passion for hospitality and love making people feel welcome, we want YOU to be part of our Team.

By working at the Ibis Cambridge Central Station, you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor's limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.

Benefits

• Competitive salary and benefits package, including pension, additional holidays with service, a "Recommend a Friend" program and Employee Advisory Service.
• Flexible rota.
• Discount Card for Accor Hotels Worldwide.
• Complimentary stays in UK hotels (Free Bonus Breaks Vouchers, subject to availability and T&C).
• Opportunities for career growth and international development.
• Apprenticeship opportunities.
• A one‑night stay experience to help you understand guest needs.
• A supportive work environment with an engaging team culture.