Hotel Receptionist

Camden Town Hotel; Greater London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A vibrant hospitality establishment located in Greater London is seeking a skilled Hotel Receptionist to provide exceptional guest experiences. The ideal candidate will have a warm personality, a positive mindset, and a genuine passion for making guests feel welcome. Responsibilities include managing reservations, handling inquiries, and ensuring smooth hotel operations. The hotel offers a supportive environment that encourages skill development and offers various benefits, including discounts and a Cycle to Work Scheme.

Benefits

Free guestlist to events and festivals

Free staff membership with discounts

Free counseling through employee helpline

Cycle to Work Scheme

Qualifications

• Experience in customer service in the hospitality sector is essential.
• Ability to manage reservations and handle guest inquiries effectively.
• Proactive and hands-on approach to customer service.

Responsibilities

• Deliver exceptional guest experiences.
• Manage reservations and handle guest inquiries.
• Coordinate with other departments for smooth operations.

Skills

Warm personality

Positive mindset

Passion for hospitality

Energy in fast-paced environment

Job description

The role

We're looking for an experienced Hotel Receptionist to join our team and help us deliver an exceptional guest experience. You must have a genuine passion for hospitality, a friendly demeanour, and take a proactive, hands‑on approach to customer service. All our receptionists are involved in various aspects of hotel operations, from managing reservations and handling guest inquiries to coordinating with other departments to ensure smooth operations. We’ll support you in developing your skills and becoming a key member of our team.

Essential Skills and Attributes for the Job

• A warm, fun‑loving personality that helps create memorable guest experiences and encourages guests to return.
• A positive mindset and plenty of energy — you thrive in a fast‑paced environment.
• A genuine passion for hospitality and making people feel welcome — it’s at the heart of everything we do.

About Us

Rose Pubs Group was founded with the purchase of the ‘The Rose Public House’ in South London. With the tried and tested method of hoping for the best we now have a collection of pubs, bars, music venues and hotels across London.

Camden Town Hotel

Opposite London’s Roundhouse Theatre, our new property is perfectly situated within walking distance of Camden Market and Primrose Hill (both less than 10 minutes away) and Hampstead Heath (20 minutes). Chalk Farm Underground station is just a one‑minute walk away, and Kentish Town Overground station is a 20‑minute walk. Whether you want to see a performance, shop, or enjoy nature, it’s all within easy reach.

Why work for us?

• Free guestlist to our events and festivals
• Free CODE app staff membership with loads of discounts on pubs, bars & gyms
• Free counseling through our 24/7 employee helpline provided by Hospitality Action and Able Futures
• Cycle to Work Scheme

The Process

1. Click the ‘Apply Now’ button.
2. Fill in your details and attach your CV.
3. We’ll contact you to invite you to come in and have a chat with the senior team.
4. We’ll then invite you to trial and meet more of the team - need to see if the chemistry is there.
5. All going well, you’ll be welcomed into the team!

Equal Opportunity Employer

Rose Fifteen Ltd is an equal opportunities employer. We welcome applications from all persons regardless of sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; marital or civil partnership status; disability; or any other group that could bring a diverse perspective to our company.