Hotel Receptionist

Leonardo Hotels; Greater London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hotel chain in Greater London seeks a warm and friendly Receptionist to support the Front Office department. In this dynamic role, you will organize check-in and check-out processes while providing outstanding customer service. Ideal candidates will possess strong organizational skills, a positive attitude, and a passion for creating memorable experiences for guests. This role offers unique perks and opportunities for professional growth.

Benefits

Special rates on hotel rooms across the UK & Europe

Company-wide recognition scheme

Talent referral scheme

Thank You Week activities

Wellbeing Calendar

Ongoing job-related training

Qualifications

• Passionate to make a difference and eager to bring new ideas to the table.
• Courteous to guests and colleagues at all times.
• Dependable and a reassuring influence for guests.

Responsibilities

• Support the smooth running of the Front Office department.
• Organize all aspects of the check-in and check-out processes.
• Act as an ambassador for the hotel and provide local recommendations.

Skills

Organizational skills

Positive attitude

Customer service

Job description

The Receptionist will support the smooth running and objectives of the Front Office department. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.

As a Receptionist you'll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you'll be stepping into a busy role! Working as part of a vibrant team, you'll be an ambassador for the hotel as the first person our guests will meet. Whilst organising all aspects of the check-in and check-out processes, you'll be offering guests the real 5-star treatment at our hotel!

If you're our ideal Receptionist, you will:

• Be passionate to make a difference and eager to bring new ideas to the table
• Be courteous to guests and colleagues at all times
• Display resilience and a positive, can-do attitude. Previous hospitality experience is beneficial, but not essential.
• Use your savvy knowledge to offer guidance and local recommendations for a great stay in the city
• Have top-notch organisational skills and flexibility to work varied shifts, including weekends and holidays
• Be dependable, and a reassuring influence for guests

Some of the perks you could enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
• Talent referral scheme
• Thank You Week: from ice cream trucks to yoga classes and lots in between!
• Wellbeing Calendar
• Ongoing job-related training programmes with clear paths for progression

We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

Why come join us?

We look after our colleagues just as well as we look after our guests. Once you join a Limited Edition, you're part of the Leonardo community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!